Comprehensive Internet Bill Presentment and Payment Solution
iPlanet BillerXpert is a comprehensive Internet bill presentment and payment (IBPP) solution that allows an enterprise to provide customer convenience, build customer loyalty, manage customer relationships, and generate new revenue opportunities.
Built on the iPlanet E-Commerce-Ready Infrastructure, iPlanet BillerXpert includes Netscape Application Server, iPlanet Directory Server, and Netscape Enterprise Server. It provides high performance, scalability, high availability, and integration with enterprise applications and systems.
Provides Customer Convenience
iPlanet BillerXpert enables a new level of service and convenience that allows a user to view bills online through any browser at any time. Flexible payment options allow payment by credit card or check; or even with scheduled bill payments for a future date. Notification of the arrival of new bills, past-due payments, and special offers and promotions is provided via email. Personalization options allow viewing and searching of statements based on user preferences.
Builds Customer Loyalty
iPlanet BillerXpert can help an enterprise strengthen its customer relationships and minimize churn by offering new conveniences to users, providing them with a higher level of service and greater control over their finances. Users can view bill summaries, or drill down to line-item levels of detail. For business-to-business billing, BillerXpert provides deep statement analysis and reporting. Statement search and analysis capabilities allow users to track spending over time and find critical information in current or past bills.
Generates New Revenue Streams
The targeted marketing capability of iPlanet BillerXpert can help an enterprise turn billing from a cost center into a revenue opportunity - based on profile information and spending habits, through cross-selling and sales of new services to existing customers.
Supports High Availability and Fault Tolerance
iPlanet BillerXpert enables maximum application availability by eliminating any single point of failure. Fail-over capabilities help ensure that billing information continues to be processed in the event of a server failure. Failure recovery features include auto-detection and auto-start of failed servers and processes. Distributed state and session management helps ensure that no application or user data is lost in the event of a failure.
Provides High Performance and Scalability
iPlanet BillerXpert supports a high volume of concurrent users through optimized performance features - including support for advanced connection caching and pooling, results caching, data streaming, and a fully multi-threaded, multi-process architecture. Scalability features include dynamic load-balancing and point-and-click application-partitioning, enabling applications to scale dynamically to support thousands of concurrent users.
Reduces Time to Market
iPlanet BillerXpert supports integration with enterprise billing systems through data extraction and loading services. It integrates with multiple data formats including print streams, ASCII text, and XML.
BillerXpert provides prebuilt, customizable application templates designed for numerous industries including telecommunications, cable TV, utilities, and financial services. Netscape Application Builder [offered separately] enables customization of presentation templates and business rules. A suite of easy-to-use application designers automatically generates application objects and templates.
Bill Personalization and Notification
Uses prebuilt templates to customize bill layout and branding
Presents multiple levels of information, from bill summaries to line item detail. Users can view past and present statements to determine spending trends
Lets users easily find critical information across present and past statements with parametric search capability. Permits email notification of new bills, overdue payments, or special offers
Customer Enrollment and Registration
Provides log-in and registration templates that collect customer profile information, including name, address, account number, and preferred payment type. Templates can be customized to collect additional information about customers, such as hobbies, occupation, etc.
Allows users to manage and update account information, minimizing support calls. Includes reporting tools for tracking and analyzing membership activity
Targeted Marketing
Enables targeted advertising, promotions, and information to users based on personal profile information and behavior. Uses single or multiple user attributes contained in membership database as targeting criteria. Event-based relationship management captures and acts on user events, including registration, bill payment, and search
Launches multiple marketing actions including sending targeted email displaying advertising banners or presenting a personalized page via a single user event. Defines additional events and actions based on one's business processes
Enables fine-grained analysis and reporting of user behavior with user activity tracking
Integration with Existing Systems
Extracts data from existing billing systems for presentation over the Internet. Integrates with multiple data formats, including print streams, ASCII text, and XML. Manages the loading process via a browser interface or scriptable command-line utility
Multiple Payment Methods
Allows for payments by credit card or by check from multiple accounts
Provides real-time authorization to keep users updated on the status of their transaction. Provides secure transaction processing via SSL encryption
Includes Open Payment Interface (OPI) to enable integration with additional payment types and existing systems
High Performance and Scalability
Provides a four-tiered, fully distributed deployment architecture to help ensure that there is no single point of failure. The high performance features of iPlanet Directory Server and Netscape Application Server help enable scalability to millions of users
Features an advanced, proven load-balancing system based on fine-grained application statistics. Incorporates cluster fail-over capabilities to help ensure that the application continues to function in the event of a server failure
Offers dynamic application enhancement, enabling upgrading of the application without shutting down the system
A Flexible, Extensible Solution
Helps reduce time to market with prebuilt application templates for the telecommunications, financial services, cable television, and utility industries. Allows for customization of presentation templates and business rules. Comes with fully documented SDK and APIs
Allows remote administration from any desktop. Stores application configuration information and user information stores in a central directory. Uses a modular system design to allow application components to run on multiple systems, such as a cluster configuration for enhanced high availability, scalability, and security
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