(BSNS WIRE) Xenos Group and IBM EDMSuite OnDemand Build e-connection Bet
Xenos Group and IBM EDMSuite OnDemand Build e-connection Between Cable &
Wireless North America and Its Customer Care Representatives
Business Editors/High Tech Writers
DALLAS and TORONTO--(BUSINESS WIRE)--Dec. 7, 1999--
Major global telecommunications company integrates customer
invoices from newly acquired company in record time,
maintaining superior levels of customer service
Xenos Group (TSE: XNS), a leader in software for online statement
and bill presentment, today announced that Cable & Wireless, a leading
global telecommunications services provider, will combine the power of
Xenos' e-commerce software with IBM(R) EDMSuite OnDemand, an
enterprise document management solution.
This technology will help enable Cable & Wireless to respond to
customer inquiries quickly and conveniently. It also enables the
company to integrate immediately important new customer information
during the acquisition process.
Situation: Vienna, VA-based Cable & Wireless recently had acquired a
new business unit, so the company needed to convert that business
unit's customer invoices into a format compatible with Cable &
Wireless' company-wide invoicing system.
Solution: Cable & Wireless' new invoicing system combines the power of
IBM EDMSuite OnDemand and Xenos' Documorph technology, enabling
Cable & Wireless to rapidly and seamlessly implement their
e-statements and e-bills. As a direct result, Cable & Wireless
was able to integrate its new acquisition's customer information
into its own invoicing system. Now, Cable & Wireless' customer
care representatives have immediate access to identical copies of
invoices received by their clients.
"The combination of these powerful e-commerce solutions from
Xenos and IBM gives Cable & Wireless a superior solution that makes
communication easier and more effective for those individuals
dedicated to serving our customers," said Jim Chadwick, senior
manager, Revenue Management Systems Group, Cable & Wireless. "That's
because customers and customer care representatives are both referring
to the same exact information presented in the same exact way. It
connects us with our clients in a more personal way."
A flexible and robust solution for online customer
communications, Xenos' Documorph is the only product today that
successfully handles all of the "big four" presentment standards:
HTML, PDF, TIFF and XML. The software enables companies to rapidly and
seamlessly implement their e-statements and e-bills.
"The instant and reliable retrieval of archived e-documents in
the format of choice is a vital component in providing electronic
document presentment for e-business," said Jim Kelly, vice president,
marketing, IBM Data Management Solutions. "We are pleased to have
Xenos Group as a partner and proud to have IBM EDMSuite OnDemand as a
part of the solution for Cable & Wireless."
This project with Cable & Wireless represents one of more than 10
projects for which IBM and Xenos have partnered to implement
comprehensive e-commerce solutions.
"Xenos is thrilled to play yet another major role along with IBM
EDMSuite OnDemand in the delivery of leading technologies that make
e-commerce easy for organizations like Cable & Wireless," said Martin
Heenan, President of Xenos Group. "In fact, Xenos Group will continue
to take the lead in the online bill and statement software market by
teaming with IBM EDMSuite OnDemand in future agreements designed to
deliver these superior e-commerce solutions to organizations around
the globe."
About Xenos Group
Based in Dallas and Toronto, Xenos Group (TSE: XNS,
www.xenos.com) is a leader in software for online statements and
bills. Using the world's most advanced transformation technology, the
company gives customers the ability to convert any high-volume printed
paper documents to any electronic format on any platform. Customers
such as Bear Stearns, Bank of New York, KeyBank, Merrill Lynch,
Manulife Financial, Bell Canada and the Canada Post/Cebra's Electronic
Post Office - EPOST, use Xenos Group software to transform and
distribute more than a billion document pages every year.
Xenos Group's Documorph(TM) software lets companies rapidly
implement e-statements and Internet bill presentment, enabling the
benefits of cost savings, cross-selling opportunities and closer
customer relationships.
About IBM EDMSuite
IBM EDMSuite is enterprise document management for e-documents
spread across and beyond the enterprise. IBM EDMSuite provides
networked and integrated document management so businesses can stop
handling paper and start using the best information technology for
their e-business. IBM EDMSuite includes: ImagePlus for production
imaging and workflow; OnDemand for archiving, presenting and mining
computer reports; ContentConnect for unified search capabilities from
a familiar Web browser; MQSeries Workflow (formerly named FlowMark)
for advanced workflow and enterprise process management; Lotus
Domino.Doc for "out of the box" distributed document management. You
can find more information at ibm.com.
About Cable & Wireless USA
With customers in 70 countries, Cable & Wireless is a major
global telecommunications business with revenue of around $13 billion
in the year ended March 1999 and more than 50,000 employees. Its
businesses around the world offer a range of services spanning
broadband data and Internet services, fixed and mobile voice, as well
as interactive entertainment and information. Cable & Wireless'
priority for expansion is the fast growing market of data and IP
(Internet Protocol) services for business customers. Since November
1998, it has announced major investments in advanced networks in the
U.S. and Europe, the restructuring of Cable & Wireless Communications
in the UK and has acquired full control of Cable & Wireless IDC in
Japan to support this strategy. Cable & Wireless now holds a unique
position in terms of global coverage and services to business
customers.
--30--sw/ny*
CONTACT: Xenos Group
Angela Vanderburg, 905/709-1020
marketing@xenosgroup.com
or
Environics (media only)
Megan McDonnell, 203/325-8772, ext. 14
mmcdonnell@environics-usa.com
KEYWORD: TEXAS INTERNATIONAL CANADA
INDUSTRY KEYWORD: TELECOMMUNICATIONS SOFTWARE
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