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Technology Stocks : AUTOHOME, Inc

ATHM 24.06

+2.0%

Dec 10 3:59 PM EST

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To: ahhaha who wrote (17703)	12/8/1999 3:58:00 PM
From: red_dog	Read Replies (1) of 29970

I have no idea if this helps anyone here, but I received this a few minutes ago. For what it's worth. Rg Dear Comcast @Home Subscriber, We are writing to inform you of changes to your Comcast @Home service. In an effort to proactively manage overall network performance, Comcast @Home will be deploying 128 kbps upstream rate management in your market after December 29, 1999. This is an initiative that has already been completed in several Comcast @Home markets and will be completed nationwide over the course of the next several months. This initiative will set the upstream data transfer rates for all Comcast @Home customers to 128 kbps. It should be noted that your downstream data transfer rates will not be changed and you may see an improvement in your level of service as a result of this deployment. To be clear, upstream traffic is data that is sent from your computer to the Internet and would include requesting a URL like www.excite.com in your browser or sending e-mail. Downstream traffic is data sent from the Internet to your computer and is the result of your requests to the Internet. Receiving the contents of a specific web site like www.excite.com or downloading files from the Internet are examples of downstream traffic. The vast majority of Internet traffic for any residential service is on the downstream path and high downstream rates are what make web pages come up quicker and file downloads occur faster. The need for this network change is tied directly to the usage patterns of a small minority of our user base. The availability of unprecedented bandwidth in the residential Internet market has prompted some users to engage in activities that are inconsistent with our current residential service and require a disproportionate amount of network resources. They are, in essence, creating a less than optimal experience for the vast majority of our subscribers. By setting the upstream rate to a specific level, we are taking steps to level the playing field and minimize the impact felt from those who are not using the residential service as it is intended. Please refer to the links and frequently asked questions at the end of this message for more information on acceptable uses of the Comcast @Home residential service. We are aware that some of our users may require different levels of service and are consistently striving to provide the type of service to meet the needs of our entire customer base. We are hopeful that we can develop additional product offerings to better suit those needs. We continue to make every effort to deliver the best service at the best price possible for residential cable Internet service and we thank you for your understanding and support in this matter. Sincerely,

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