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Non-Tech : The Discount Broker's Hall of Shame
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To: Sam Citron who wrote (557)12/8/1999 4:18:00 PM
From: Maven1  Read Replies (1) of 594
 
First Amex trade a bad experience. Could not trade online, had to go through customer service. I knew I filled but my screen showed no open orders, no trades for hours afterward.
Finally got through on phone, learned I had filled almost
immediately. Rep apologized---"too much volume in response to promotions." Lousy excuse--- they should have been sure of capacity before they went overboard on promotions. Am considering cutting them off if they don't improve pronto.
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