Mustang AgentPro(tm) Drives Mission-Critical, E-Mail Response Standards To
New Levels
Streamlined e-mail client application increases customer service
representative performance and service capacity
Bakersfield, California - December 9, 1999: Mustang.com, Inc. (Nasdaq:
MSTG), the provider of Trusted eService Solutions(tm), announced today the
immediate availability of Mustang AgentPro, a high-volume, rapid message
response application for the company's award-winning Mustang Message
Center(tm) e-mail management platform.
While Mustang Message Center's other Customer Service Representative (CSR)
interfaces are designed to leverage a company's existing e-mail
infrastructure and desktop e-mail clients, Mustang AgentPro provides an
integrated customer service messaging interface that eliminates the need for
third-party e-mail applications on the CSR desktop. Designed specifically
for the dedicated e-mail CSR in high-volume, mission-critical messaging
environments, Mustang AgentPro's intelligent, streamlined interface and
direct communication with the Mustang Message Center server will increase
CSR productivity and reduce message response times by 50% or more. Offering
advanced processes and customer service efficiencies, Mustang AgentPro is
poised to drive e-mail customer satisfaction ratings to new highs.
"Mustang AgentPro will rapidly establish itself as the gold-standard in the
eService segment," stated Jim Harrer, President and Chief Executive Officer
of Mustang.com. "The scale of this improvement is astonishing. For the
high-volume customer service center, it represents a lifeline to
manageability in a sea of e-mail surges. Its available workflow efficiencies
allow a company to deliver the online service that customers demand without
carrying uncontrollable service infrastructures. The high-tech industry has
managed to productize a host of other industry's services. It is rewarding
to improve the fundamental task of respecting your customers in our own
field."
The optional Mustang AgentPro module adds increased functionality and
performance to the CSR's toolkit. The streamlined interface with
single-click access to response libraries and e-mail histories, as well as
visual service level notifications and keyboard shortcut keys, combine in a
highly collaborative system to deliver a premier service enhancement.
Mustang AgentPro also allows CSR access from anywhere via a simple TCP/IP
connection, full MIME support, dynamic spell check tools, and the ability to
utilize personalized and message content specific standard responses,
greetings, and closings via one simple click.
"Mustang AgentPro incorporates intelligent features that drive real-world
eService improvements," said Scott Hunter, Mustang.com's Vice President of
Engineering. "If, as a customer, I can receive a response to my inquiry in
50% less time than previously available, does that change my outlook on that
site? Absolutely, and more than likely, it changes my behavior as well. Add
to it that the response is exquisitely tailored to my needs and I am more
likely to become a customer rather than just a visitor to the company's
website. The end result of an investment in customer satisfaction is a
wealth of opportunity that would be otherwise unavailable."
Mustang Message Center v3.0 incorporates Mustang AgentPro as an optional
module recommended for customer-focused organizations facing increasing
levels of inbound e-mail requests. The platform and all its modules are
based on open standards to facilitate seamless integration with existing
technologies including customer resource management solutions.
About Mustang.com and Mustang Message Center
Mustang.com enables loyal, high quality customer relationships through the
design, development and support of Internet and e-mail based customer
management software applications. Mustang Message Center is an award-winning
eService solution that improves e-mail management in mission-critical,
high-volume customer service operations. More than 375 companies actively
utilize the Mustang Message Center for 24x7, mission-critical customer
service, supporting hundreds of thousands of transactions every day.
Corporate headquarters are located at 6200 Lake Ming Road, Bakersfield, CA
93306; with offices in Atlanta, GA; Chicago, IL; Ft. Lauderdale, FL; Los
Angeles, CA; New York, NY; Phoenix, AZ; Seattle, WA; and Washington, D.C.
Inquiries can be addressed via voice, 661-873-2500; fax, 661-873-2499; or
e-mail, info@mustang.com. Additional information is available from
Mustang.com on the Web at mustang.com.
###
Contact: Mustang.com, Inc., Bob Allman
(661) 873-2559, bob.allman@mustang.com
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