c.s.y2k PSE&G won't fault Y2K in billing error
[If it looks like a duck, swims like a duck, ...]
Thu, 09 Dec 1999 08:37:52 comp.software.year-2000 PSE&G pulls a "Clinton"
flw@together.net
[...]
THE RECORD
PSE&G won't fault Y2K in billing error
Thursday, December 9, 1999
The Associated Press
NEWARK -- The company says a Y2K problem had nothing to do with it, but
about 250,000 Public Service Electric and Gas Co. customers are getting
bills that say their next meter reading won't happen until the end of next
year.
The bills are wrong and will be corrected, the company said. The error was
the result of a computer software glitch, but was unrelated to the so-called
millennium bug resulting from the changeover from 1999 to 2000, said Calvin
Ledford, who runs the utility's billing operation.
"This had absolutely nothing to do with Y2K at all," he said. "This problem
was caused by a flaw in new billing software that we started using when we
went to a new bill format in October."
[...]
PSE&G has not yet decided whether to individually notify all 250,000
customers who received the erroneous notices. But customers who call the
utility are being informed of the correct date for their next scheduled
meter reading.
The mishap was the second large-scale computer-generated billing error by
the utility this year. In January, 61,000 customers received erroneous bills
based on a date from 1995 that was being used for a Y2K test on PSE&G's
computers.
Copyright © 1999 Bergen Record Corp. |
