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Non-Tech : The Discount Broker's Hall of Shame
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To: Sultan who wrote (566)12/11/1999 11:08:00 AM
From: Mr.Manners  Read Replies (1) of 594
 
If you want to grow old, and not gracefully, try getting Scotia Discount on the phone - especially when the website may be fubarred.
Yesterday the ability to cancel an order wasn't working.

And what do they say..."we've hired more people."

A number of years ago I sold 5000 shares of a stock there. Turns out my original 5000 shares were then only 1000. The change had happened that day. I had even asked the trader twice in separate calls to check to see if a split had occurred. He said no both times. They insisted that the trader on the line had told me this, and that I had gone ahead and sold more than I owned, despite the fact that at the time I was strictly into buy and sell - no shorts, no options, nothing else.

I asked Scotia why the hell I would sell myself short and end up owing money - they had no answer. I reported it. And A.Scipio del Campo, head there then, in a letter said that the trader had informed me.
Being a novice then I knew nothing of selling short and would not have done so.
I ended up paying them close to $2,000.00 for their error.

Since the service never improves but has been in a constant state of gradual deterioration over the last number of years it can only be assumed those people have been hired to tell whoever's in charge what a great job he or she is doing and not to worry about a few, or more than a few, p'o traders who are giving one finger salutes as they charge towards the exits.
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