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(BSNS WIRE) Mercata Selects Quintus' WebCenter Suite to Power Online Cus
Mercata Selects Quintus' WebCenter Suite to Power Online Customer Service
Business Editors/High-Tech Writers
FREMONT, Calif.--(BUSINESS WIRE)--Dec. 13, 1999--
Web Chat, Voice Over IP, and Self-Service Capabilities to Enhance
Customer Service for Interactive Retailer
Quintus Corporation (Nasdaq:QNTS), a provider of contact center
solutions for e-customer relationship management (eCRM), today
announced that Mercata(TM) has selected Quintus WebCenter(TM) to
provide online shoppers with multiple ways to receive personalized
customer service on its e-commerce site (http://www.mercata.com).
Mercata is a leading e-commerce retail site that features an
innovative group-buying service called the PowerBuy(TM). Mercata's
PowerBuy service offers a limited-time buying opportunity during which
online shoppers can join together to achieve tremendous volume
discounts on premium name-brand products in appliances, baby,
electronics, gifts and gadgets, hobbies, home and kitchen, lawn and
garden, luggage, sports and fitness, tools, watches and jewelry
departments. The more users who decide to purchase a specific item,
the lower the price.
Quintus WebCenter, a component of the Quintus eContact Suite,
provides a comprehensive solution for delivering Web-based sales and
service. WebCenter will enable Mercata to offer customers a choice of
ways in which to obtain assistance while shopping on Mercata's site,
including a searchable self-help library and real-time assistance from
Mercata customer service associates via a Web-based chat. Through the
click of a button, visitors to the Mercata site will be connected to a
customer service associate, allowing them to browse Mercata's site
together, collaboratively view pages and online forms, and communicate
in real time. With WebCenter, customer questions will be answered
immediately from the Web site.
"Mercata provides customers with an easy way to get great online
deals on brand-name products through its innovative group buying
service. Compelling and effective customer service options are the
keys to maintaining our status as a premier online retailer," said
Terry Miller, senior vice president, customer acquisition and
retention of Mercata. "With the addition of Quintus WebCenter, we
expect to turn more shoppers into buyers by providing multiple service
offerings to meet the individual preferences of our customers."
"Mercata's business is driven by making connections with its
customers on its e-commerce site," said Alan Anderson, chairman and
CEO of Quintus Corporation. "Quintus WebCenter will assist Mercata in
delivering the personalized service and reassurance that are crucial
for building customer satisfaction and customer relationships online."
About Mercata
Mercata (http://www.mercata.com) is a next-generation interactive
retailing company established to provide customers with a quick,
simple and secure shopping experience unlike any other on the Web
today. Mercata's dynamic group-buying process is made possible by its
patent pending We-Commerce(TM) business methods and technology, which
provide the means for consumers to join together to get amazing deals
on name-brand products in appliances, baby, electronics, gifts and
gadgets, hobbies, home and kitchen, lawn and garden, luggage, sports
and fitness, tools, watches and jewelry departments. Mercata is
revolutionizing retailing through new business methods such as its
PowerBuy(TM) service and its proprietary We-Commerce technology.
Mercata, Inc., founded in September 1998, is a privately held company
with funding from Vulcan Ventures Inc., Highland Capital Partners,
Global Retail Partners, Europ@web, Amerindo and other investors.
About Quintus Corporation
Quintus Corporation (Nasdaq:QNTS) provides a comprehensive
electronic customer relationship management (eCRM) solution to manage
customer interactions, such as customer orders, inquiries and service
requests, and deliver consistent customer service across multiple
communication channels, including the Internet, email and the
telephone. The Quintus eContact(TM) software suite includes
applications that address the needs of customer service
representatives and agents in sales and service, consumer relations,
technical support, and human resources centers and a routing engine to
manage customer interactions. Quintus eContact enables companies to
handle high volumes of customer interactions and leverage
opportunities to sell additional products and services to their
customers. Quintus is based in Fremont, Calif. For more information
about Quintus, call 800/337-8941, email sales@quintus.com or access
the World Wide Web at www.quintus.com.
The statements contained in this press release that are not
purely historical are forward-looking statements within the meaning of
Section 21E of the Securities and Exchange Act of 1934, including
statements regarding Quintus Corporation's expectations, beliefs,
hopes, intentions, or strategies regarding the future. Forward-looking
statements include statements regarding future sales, product
introduction and acceptance, market acceptance and financial
stability. Quintus Corporation's actual results and the timing of
certain events may differ significantly from the results discussed in
the forward-looking statements.
Note to Editors: eContact and WebCenter are trademarks and
Quintus is a registered trademark of Quintus Corporation. All other
trademarks and registered trademarks are the property of their
respective owners.
--30--dc/sf*
CONTACT: Quintus Corporation
Laurie Wickham, 508/787-2855
laurie.wickham@quintus.com
or
Schwartz Communications
Jim Sarlo or Alissa Vasilevskis, 415/512-0770
jsarlo@schwartz-pr.com
alissav@schwartz-pr.com
or
MWW/Savitt
Jennifer Peacor, 206/689-8576 (for Mercata)
jpeacor@mww.com
KEYWORD: CALIFORNIA
INDUSTRY KEYWORD: INTERNET TELECOMMUNICATIONS SOFTWARE E-COMMERCE
MARKETING AGREEMENTS
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