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Non-Tech : myTrack service from Track Data
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To: PEWD who wrote (143)12/13/1999 5:21:00 PM
From: LANCE B  Read Replies (4) of 571
 
paul- my concerns go for a lot of people
if customer support was easy to speak to people would not
sit on the phone for 30 minutes...
i have spoken to rod covlin many times and everyday it is something new,right now he is just flat out not taking my call because he ran out of excuses..do not blame him...

BARRY'S P.R ABOUT NEWS CUSTOMER SERVICE AND BROKERS- IS THE MEAN THAT WAIT TIME GOES FROM 38 MINUTES TO 33..
at the bell your system flat out stinks..useless...pre-market orders get lost and everyday it is either accident,herzog crashed,or something else...it is scary holding stocks overnight...you are looking for spokes people to lie about your service on a t.v ad..
you guys spoiled me in the beginning,but now your greed is going
too fast for what you can handle...i stay on hold for 30 minutes
and just hung up from 4;15 to 4;45 just to ask maura if she received
something...B.S
SUGGESTION- stop going after new business and startr taking care of what you got..my p.m box is filled with more complaints about your service than your and i d o not get paid..

I AND EVERYONE HERE WANTS A BROKER THAT THEY CAN REACH LIVE..
I LIKE THE JAVA CONCEPT AND SOON AS I FIND SOMEONE WHO CAN HANDLE THEIR CUSTOMERS AND NOT WORRY ABOUT THEIR STOCK PRICE I AM GONE,AND LET US SEE WHAT KIND OF WEIGHT AND VOLUME I TAKE WITH ME..

CUT AND PASTE THAT MESSAGE FOR BARRY AND ROD,DO NOT BOTHER WITH
A CUSTOMER SERVICE REP...

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