e-assist.net To Deliver Outsourced Customer Relationship Management
Services On AboveNet's Reliable, High-Bandwidth Network
SAN DIEGO, Calif., Dec 13, 1999 (BUSINESS WIRE) --
Customer Service Exchange: Establishes Category Leadership
for e-commerce Companies
--e-assist.net, Inc., a full-service provider of Internet-based
customer care management services for e-commerce companies, today
announced that it will co-locate its servers and obtain Internet
connectivity at the San Jose, California Internet Service Exchange
(ISX) facility of AboveNet Communications Inc., a subsidiary of
Metromedia Fiber Network (Nasdaq: MFNX), and the architect of a global
end to end optical IP network.
e-assist.net selected the AboveNet solution which brings together
high-bandwidth content sites, Internet Service Providers (ISPs) and
Application Service Providers (ASPs) in centralized co-location
facilities. e-assist.net will benefit from faster access to
information, increased scalability and consistent reliability for its
base of e-commerce customers requiring efficient electronic customer
relationship management (eCRM) capability. In addition, AboveNet's ISX
customers will now have direct access to e-assist's inbound and
outbound electronic functionality for improving customer service.
e-assist.net has created a Customer Service Exchange, a precise eCRM
knowledge base system, incorporating e-mail, VoIP, and chat capability
accessible via a single user interface for improving the quality of
e-commerce customer service, satisfaction, brand awareness and
profitability. With AboveNet's superior Internet connectivity, e-assist
will be able to provide companies reliable, fast access to its Customer
Service Exchange and eCRM services.
"As e-assist.net races to put personalized, complete customer
relationship management services into the hands of e-commerce
companies, it needs a dependable, scalable network to support the
growth of the global business," said Dave Rand, senior vice president
and chief technical officer of AboveNet. "e-assist.net continues to
validate our Internet Service Exchange business model, and together, we
look forward to delivering fast, reliable service to the dot.com
community."
e-assist.net is allowing e-commerce companies to outsource their eCRM
functions, which enables companies to defuse the economic risk of
implementing a complete, end-to-end solution within the organization
which may encompass IT resources, training and maintenance, while
accelerating time-to-market for implementation. As a domain-rich
application service provider, the company delivers a customized CRM
infrastructure and service based on a monthly pricing model targeting
e-commerce businesses experiencing exponential growth and increasing
quality customer service and responsiveness.
"With the Internet moving so quickly, it is imperative that
e-businesses focus on their core competencies while allowing CRM
experts to manage their relationships," says Dan Plashkes, e-assist.net
founder and CEO. "The direct correlation between customer satisfaction
and profit is building one-to-one relationship management which is a
complex business requirement as companies are accelerating to the Web.
At e-assist.net, our focus is on providing e-commerce companies with
global Internet solutions that improve their customer service, drive
brand awareness and refine revenue management. AboveNet gives us the
non-stop, fast-performance track-record we need and we are confident
they can support the high volume of traffic we anticipate our solutions
and services to generate."
About AboveNet and Metromedia Fiber Network
AboveNet Communications, the architect of the global one-hop network
and a leading provider of Internet connectivity and co-location
solutions for high-bandwidth and business critical applications, is a
subsidiary of Metromedia Fiber Network (MFN). MFN is building
metropolitan fiber optic infrastructure in the local loop in strategic
major metropolitan markets, enabling technologically sophisticated
organizations to implement the latest data, video, Internet and
multimedia applications. The combined company will facilitate the
explosive growth of e-commerce and advanced Internet applications by
delivering secure, reliable and scalable end to end optical networks to
Internet content and service providers, carriers and enterprise users
worldwide. For more information on AboveNet and its service offering
call 800/475-2733 or visit the company's Web site at www.above.net. For
more information about Metromedia Fiber Network, please visit the
company's Web site at www.mmfn.com.
About e-assist.net
Headquartered in San Diego for service and support and Silicon Valley
for sales and marketing with remote sales offices in New York and
Seattle, e-assist.net's mission is to create Internet category
leadership for its customers by providing best-in-class customer
relationship management services in a hosted, co-sourced, or outsourced
model. The company builds, manages and aggregates 360-degree
relationship management applications that maximize e-business,
including electronic direct marketing, retention and stimulation, pre-
and post-sale e-commerce, and customer service and satisfaction through
world class support that ultimately creates leading Internet brands and
maximizes the value of the customer. By blending domain expertise,
leading application developers and leading edge technologies, including
eCRM, e-mail, electronic direct marketing, chat and VoIP, e-assist.net
will provide the bridge allowing e-commerce to reach its potential by
building the bond between e-businesses and their customers, anytime,
anywhere, and through multi-channel collaborative mediums.
Collectively, the Company's management team has over 100 years of
domain experience. For more information, visit the Company's website at
www.e-assist.net, e-mail the Company at info@e-assist.net, or contact
Dan Plashkes at 858-458-4100.
AboveNet, Internet Service Exchange, ISX, and AboveNet Global One-Hop
Network are trademarks of AboveNet Communications, Inc. All other
company or brand names may be trademarks of the respective companies
with which they are associated.
Copyright (C) 1999 Business Wire. All rights reserved.
Distributed via COMTEX.
-0-
CONTACT: e-assist.net
Dan Plashkes, 858/458-4100
dan.plashkes@e-assist.net
or
e-assist.net
Amanda Jones, 858/458-4144
amanda.jones@e-assist.net
or
AboveNet
Rose Marr, 408/367-6681
rose@above.net
WEB PAGE: businesswire.com
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