*NEWS*
High Speed Access Corp. Strengthens Its Commitment to Customer Care Through Addition of J.D. Power Award-Winning Team
DENVER--(BUSINESS WIRE)--Dec. 15, 1999--
Appoints Michael Mossman and Michael Furst Vice President and Senior Director of Customer Care, Respectively
High Speed Access Corp. (HSA), a leading provider of high-speed Internet access via cable modems to residential and commercial end-users in exurban markets, today announced the expansion of its customer care division. The Company recruited and appointed Michael Mossman and Michael Furst to Vice President and Senior Director of Customer Care, respectively. Under their customer care leadership, Primestar received national recognition for two consecutive years as Best in its Class from J.D. Power & Associates.
Mr. Mossman, a 15-year customer service veteran, supported by Mr. Furst, will oversee and be responsible for all of the Company's customer service and technical support call centers. This new management team will implement consistent standards, technologies and best practices among all customer care functions and oversee all customer service, training, telemarketing and technical support areas of the Company.
"Both Mike Mossman and Mike Furst's superior customer service expertise and proven track records are tremendous assets to the Company," said Dan O'Brien, President and COO of HSA. "They will be instrumental in establishing the systems and practices required for providing our customers with exemplary customer care and establishing HSA as the best broadband customer service provider in the country."
As mentioned above, Mr. Mossman comes to HSA from Primestar. Prior to joining Primestar in 1998, Mr. Mossman spent three years with TCI (now AT&T Broadband & Internet Services), where he served as Director of its Customer Satisfaction Center in Boise, Idaho, from 1996-98, and Director of Customer Service for its Denver Metroplex operations from 1995-96. Mr. Mossman began his career at United Airlines in various customer service positions and earned a B.B.A. degree in Management from Boise State University.
Mr. Furst also comes to HSA from Primestar, where he served as Director of Customer Care and National Support Operations. Prior to joining Primestar in 1998, he served as Executive Director of Customer Service for TCI (now AT&T Business & Internet Services) from 1996-98. Prior to that, he held various financial management positions with Maxtor Corporation and Digital Equipment Corporation. Mr. Furst has an M.A. from the University of Colorado and a B.S. from Western State College in Colorado.
About HSA
High Speed Access Corp. (Nasdaq:HSAC) is a leading provider of high-speed Internet access via cable modem to residential and commercial end users in exurban areas. The Company believes that it provides the most comprehensive turnkey solution available to the cable operator. Its service enables subscribers to receive Internet access at speeds substantially faster than traditional Internet access at minimal cost to the cable operator. HSA is also engaged in the deployment of IP telephony, video conferencing, high-quality audio and distance learning, e-commerce applications, set-top boxes and other interactive services. HSA enters into long-term exclusive contracts with cable operators to provide them with the Company's services. The Company pays its cable partners a portion of the monthly fees it receives from the end users in exchange for the opportunity to access and provide service to the cable partners' subscribers.
This press release contains statements about future events and expectations, which are "forward-looking statements." Any statement in this press release that is not a statement of historical fact may be deemed to be a forward-looking statement. Such forward-looking statements involve known and unknown risks, uncertainties and other factors which may cause the company's actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Specific factors that might cause such a difference include, but are not limited to: the company's unproven business model; the company's history of losses and anticipation of future losses; the potential fluctuations in the company's operating results; the company's competition; the company's potential inability to attract and retain end users; the company's potential inability to establish or maintain relationships with cable operators, including Charter; the possibility that our contract with Road Runner may not benefit us; and those risks and uncertainties discussed in filings made by the Company with the Securities and Exchange Commission, including those risks and uncertainties contained under the heading "Risk Factors" in the Company's Registration Statement on Form S-1 as filed with the Securities and Exchange Commission.
CONTACT:
High Speed Access Corp.
Katina Vlahadamis, Director of Media Relations
303/256-2018
kvlahadamis@hsacorp.net
-- Hungry |
