Trans Cosmos has a JV in Japan (Primus) distributing software:
Primus eService Software Enables Accrue Software's
Integrated Online Support and Self-Service Options for
Rapidly Expanding Customer Base
Tuesday December 14 8:36am
Source: BusinessWire
SEATTLE--(BUSINESS WIRE)--Dec. 14, 1999--Primus(R) (Nasdaq:PKSI), a
leading provider of eService software and services, today announced that Accrue
Software Inc. (Nasdaq:ACRU), a leading provider of enterprise eBusiness
software, has selected Primus software products to deliver comprehensive
customer support solutions.
Accrue will be using Primus products to provide customer service personnel with
the ability to leverage existing solutions and dynamically create new solutions
when speaking with customers. Primus eService software also provides direct,
24x7 support via the company's extranet, allowing Accrue's customers the ability
to bypass the support center entirely -- a significant time and cost savings for
both customers and Accrue.
Accrue specializes in software solutions for optimizing the effectiveness of e-tail,
retail and e-media initiatives that allow customers to make informed marketing
and merchandizing decisions through its Insight, Vista and Hit List products.
Accrue will use Primus software applications online and in its customer support
organization to increase responsiveness to customers and to provide
sophisticated online problem resolution tools, giving customers the means to help
themselves.
"Accrue is committed to leveraging the power of the Web and Primus eService
software allows us to expand beyond the traditional call center and serve our
customers using the method they prefer," said Adele Richert, manager of
worldwide customer support at Accrue. "This strategy improves customer
satisfaction, increases customer loyalty and reduces overall support costs. It
also increases the effectiveness of our support organization through the sharing
and re-use of solutions. Primus technology is critical to our ability to exceed our
customers' expectations."
Using Primus software, Accrue customers employ natural language statements
to query the database 24 hours a day, 7 days a week and quickly find solutions
for their support issues. Empowering customers to serve themselves without
involving a support technician allows the technicians to focus on resolving
escalated issues more efficiently and effectively, thus increasing customer
satisfaction.
"In addition to ease of use and ease of administration, Accrue required an
application that integrated well with its call tracking system," said Kim Nelson,
vice president of sales at Primus. "Accrue took advantage of Primus' rapid
implementation program, which gave it a robust, scalable support presence via
the Web in less than 30 days. As a fast-growing, Web-focused company, Accrue
recognizes the need to offer customers immediate support via multiple channels."
About Accrue Software
Accrue Software was founded in 1996 and is headquartered in Fremont, CA., with
a center of excellence in Seattle, WA., regional sales offices throughout the US,
and an international office in London, England. Accrue has strategic partnerships
with Art Technology Group, Inc., DoubleClick, IBM, MicroStrategy, Oracle
Corporation and Vignette Corporation. Accrue Software can be reached at
1/888/4ACCRUE or 510/580-4500. For more information on the company, visit
www.accrue.com.
About Accrue Software
About Primus
Primus is a leading provider of eService software and services. The company's
applications enable organizations to create, capture, reuse and share knowledge
worldwide. Primus customers include 3Com, 3M, AT&T Wireless, ClientLogic
Corporation, Compaq, EDS (formerly SHL/MCI Systemhouse), EMC Corporation,
Entex, Ericsson Inc., Fujitsu Limited, Inc., GTE Internetworking, Micron
Electronics, Inc., Motorola, Network Associates, Novell, Origin Managed
Services, PSInet, QAD Inc., Simplex Time Recorder Co., and SGI. All Primus
products integrate easily with leading customer relationship management
applications, including those from Clarify, Onyx Software, Remedy, Siebel
Systems and Vantive. Based in Seattle, Washington, Primus has offices in
Atlanta, Boston, Chicago, Dallas, Los Angeles, San Francisco and Washington,
D.C. Primus Solutions UK Ltd., a wholly owned subsidiary of Primus, has offices
in London. Primus KK, a joint venture with Trans Cosmos, Inc., markets and sells
SolutionSeries products in Japan. For more information, contact Primus at 1601
Fifth Avenue, Suite 1900, Seattle, Washington, 98101; 206/292-1000; or visit the
Primus Web site at www.primus.com.
Any statements, expectations and assumptions contained in this press release
that do not describe historical facts, such as statements about the use,
performance and deployment of Primus software, constitute forward-looking
statements. Any forward-looking statement contained in this release are based
on current expectations, are not guarantees of future performance, and are
subject to a number of risks and uncertainties. There can be no assurance that
this customer relationship will provide future revenues. Factors that could cause
actual results to differ materially from current expectations include the following:
fluctuations in customer demand; Primus' ability to manage its growth; use of the
Web as a delivery vehicle for customer support solutions; risk resulting from new
product introductions and customer acceptance of new products; rapid
technological change which characterizes Primus' markets; the risks associated
with competition; continued growth in the use of the Internet; the risks associated
with international sales as Primus expands its markets; and the ability of Primus
to compete successfully in the future, as well as other risks identified in Primus'
Securities and Exchange. Commission filings, including but not limited to those
appearing under the caption "Risk Factors" in the Primus' Prospectus dated June
30, 1999 and those appearing in the Report on Form 10-Q for the period ended
September 30, 1999.
Primus, SolutionSeries, SolutionBuilder, SolutionExplorer, SolutionPublisher, and
their respective logos, and Primus Knowledge Solutions and Value Driven
eService are trademarks, registered trademarks, or service marks of Primus.
Other product and company names mentioned in this publication are the
trademarks of their respective owners. |
