(COMTEX) B: ICT GROUP Names Timothy F. Kowalski Chief E-Commerce Offi
B: ICT GROUP Names Timothy F. Kowalski Chief E-Commerce Officer
LANGHORNE, Pa., Dec 16, 1999 (BUSINESS WIRE) -- ICT GROUP, INC.
(NASDAQ:ICTG), announced today that Timothy F. Kowalski has been named
Chief E-Commerce Officer.
He will assume this role while maintaining his current position as
Senior Vice President of Systems and Technology and Chief Information
Officer (CIO) and be responsible for the development and implementation
of the company's aggressive e-commerce strategy as well as managing and
solidifying its partnerships with key technology companies including
Aspect Communications Corporation (NASDAQ:ASPT) - a leading provider of
customer relationship portals.
Kowalski has managed the development of ICT GROUP's suite of
E-Solutions, which currently includes: ICT NET2TEL.com(SM), a Web
enabled call center technology providing simultaneous voice and data
interface; intelligent e-mail processing; traditional inbound telephone
sales and service support, and automated fax and white mail processing.
Delivered in a fully integrated multi-media contact center environment,
ICT GROUP's E-Solutions are designed to deliver personal
interaction-based customer relationship management (eCRM) support for
e-business sales and service.
John J. Brennan, Chairman and CEO of ICT GROUP states, "Kowalski has
been highly instrumental in building our E-Solutions service
capabilities while continuing to cultivate and strengthen strategic
relationships with leading e-commerce technology providers which
include Aspect; Mustang.com (NASDAQ:MSTG); eFusion Inc., and the
interactive subsidiary of NEXTLINK Communications (NASDAQ:NXLK). In
addition, Tim has successfully directed and managed the technological
transformation of ICT GROUP into a fully integrated provider of
telesolutions, market solutions and E-Solutions based services."
Beatriz Infante, co-president of Aspect, states, "We are extremely
pleased to be aligned with ICT GROUP and to serve as their primary
provider of customer relationship portal solutions. This partnership,
which combines the teleservices and multi-media contact center
expertise of ICT GROUP with Aspect's Internet portal and Web-enabling
technologies, ensures a leadership position for each of us within the
e-commerce and eCRM industries."
ICT GROUP currently uses the Aspect Customer Relationship Portal to
deliver its E-Solutions in a multi-media contact center environment
that is capable of supporting requests received via multiple consumer
channels.
According to Kowalski, "ICT GROUP's e-commerce strategy is to continue
to align ourselves with leaders in Internet, e-mail, and customer
relationship portal technologies. Our alliance with Aspect, for
example, has allowed us to significantly expand our E-Solutions
capabilities and offer advanced eCRM solutions to meet the rapidly
evolving needs of e-business providers and customers."
Kowalski is a recognized speaker on the topic of e-commerce and
multi-media contact center support services. He has represented ICT
GROUP in numerous one-on-one interviews with industry analysts and at
various trade shows and interactive online Webinars on the topic of
Web-enabled contact center support services.
He has extensive information technology development and strategic
planning experience, having worked for such leading edge software
solution companies as Computer Sciences Corporation prior to joining
ICT GROUP.
ICT GROUP, an independent provider of call center teleservices for
sales, marketing and customer care, employs nearly 500 professionals in
management, sales, systems and operations and approximately 5,000
telephone sales and customer service representatives as well as
research interviewers.
The company manages 34 call centers in the U.S., Europe, Canada and
Australia from which it supports inbound and outbound calling for
domestic and multinational corporations and institutions, primarily in
the financial, insurance, telecommunications, healthcare, information
media, energy and hospitality industries.
In addition to its corporate staff, ICT GROUP's sales and marketing
divisions as well as its market research division are headquartered in
Langhorne, PA.
ICT GROUP has sales offices in Chicago, IL; Miami, FL; Stamford, CT;
Seattle, WA; Amherst, NY; London, England, and Dublin, Ireland.
Existing facilities conducting international operations are located in
Miami, FL; Sydney, Australia; Dublin, Ireland; London, England, and in
the Canadian provinces of New Brunswick and Nova Scotia.
To learn more about ICT GROUP, visit the company's Web site at
www.ictgroup.com.
This press release contains certain forward-looking statements that are
subject to risks and uncertainties. Forward-looking statements are
preceded by, followed by or include the words "believes," "expects,"
"estimates," "anticipates," or "plans," or similar expressions.
For such statements, ICT GROUP claims the protection of the safe harbor
for forward-looking statements contained in the Private Securities
Litigation Reform Act of 1995.
Actual events or results may differ materially from those discussed in
the forward-looking statements as a result of various factors,
including without limitation, those discussed in ICT GROUP's annual
report on Form 10-K for the year ended December 31, 1998, and other
documents filed by ICT GROUP with the Securities and Exchange
Commission.
Copyright (C) 1999 Business Wire. All rights reserved.
Distributed via COMTEX.
-0-
CONTACT: ICT GROUP, INC.
Media Contact:
Robert Small, 215/702-2162
or
Porter, LeVay, & Rose
Investor Contact:
Leighton Foster, 212/564-4700
WEB PAGE: businesswire.com
GEOGRAPHY: PENNSYLVANIA ILLINOIS FLORIDA NEW YORK WASHINGTON
INDUSTRY CODE: COMPUTERS/ELECTRONICS
TELECOMMUNICATIONS
INTERNET
E-COMMERCE
MANAGEMENT
CHANGES
Today's News On The Net - Business Wire's full file on the Internet
with Hyperlinks to your home page.
*** end of story *** |
