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Non-Tech : Complaints About Schwab
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To: Stan Michael who wrote (136)12/16/1999 3:45:00 PM
From: cirrus   of 196
 
I am a Schwab Signature Platinum account holder. We are a supposed to get priority service from our designated "Team". Hell, they even sent me a Holiday card with my team's picture.

Not too long ago I was able to get a Schwab rep on the phone in instantly, then a few minutes. The last few times I needed to call it took perhaps 20 minutes, after which I hung up. I share your perception of vastly increased hold times.

Thankfully, I rarely need to call.
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