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Non-Tech : Datek Brokerage $9.95 a trade
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To: Richard James who wrote (13828)12/17/1999 5:08:00 PM
From: Richard James  Read Replies (2) of 16892
 
The following private message was received in response to yesterday's post of possible embezzlement at Datek. This would seem to indicate that Datek actually gives a fig about customers, but when I called and asked to speak to Mr. Richter in response to his message of concern, he didn't know what I was calling about and would not take the call.

<<Friday, Dec 17 1999 1:32PM ET
To: Richard James
From: Tim Richter

Dear Mr. James,

I have reviewed your comments on SI and would like the opportunity to research the issue's you've raised.

Please e-mail me at support@datek.com and provide your username or account number if you'd like and I will
research the matter. Given what you said in your comments, I'm disappointed that we didn't provide you better service.

Regards,

Tim Richter
Senior Vice President, Customer Support
Datek Online>>
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