Steve - What is your opinion of ASPT - Aspect Communications.
Aspect Communications Corporation is the leading provider of customer relationship portals that enable businesses to ensure consistent interactions with their customers.As the foundation of a company's CRM and e-commerce strategies, the Aspect Customer Relationship Portal provides a consistent customer experience through one central place that connects customers with the right enterprise resource, no
matter how the customer contacts the business. The Aspect Portal's media blending capabilities, which unify customer interactions across Web, phone, fax and e-mail, integrate customer information with front- and back-office applications.
Additionally, the Aspect Customer Relationship Portal now incorporates out-of-the box e-mail capability provided through an OEM agreement of the Email Management System from eGain Communications.
Utilizing Aspect Customer DataMart, introduced in August, companies can assess customer and business interactions to improve overall operational efficiency, meet business objectives and track customer preferences to create personalized service for customers, resulting in cost savings and revenue generation. For the first time, companies can view all of their customer data -- whether from contact centers or CRM data gleaned through other enterprise systems -- as one virtual operation using the Aspect Customer DataMart.
Aspect Communications Corporation is the leading provider of customer relationship portals that enable businesses to ensure consistent interactions with their customers. Aspect's leadership position in customer relationship management (CRM) solutions is based on its 14-year-history and more than 3,500 customer contact center implementations. Aspect is headquartered in San Jose, California, with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at aspect.com |
