SNTO, more to chew on...
Links:
echopass.com
redherring.com.
rd.yahoo.com*http://www....
SNTO, had news on 12/16:
Sento Shareholders Approve EchoPass Transactions;New ASP Company to Provide E-Services
AMERICAN FORK, Utah, Dec. 16 /PRNewswire/ -- Sento Corporation (Nasdaq: SNTO) today announced its shareholders have approved the transfer of technology and other assets that are utilized in the operation of its eCustomer Contact Center to EchoPass Corporation, a newly-formed e-services enterprise. The shareholder action will permit Sento to undertake a series of transactions designed to enable EchoPass to commercialize the technology and provide companies with an integrated telephone and Internet customer care solution in an application service provider (ASP) environment.
Completion of the EchoPass transactions is contingent on approval by Sento and EchoPass directors of a series of related transactions, including the negotiation and execution of a strategic relationship for Genesys Telecommunication Laboratories, Inc. product licenses, EchoPass' receipt of funding required to undertake its business operations, and Sento's receipt of a fairness opinion from its financial advisor. Sento believes the EchoPass transactions will be completed by the end of January 2000.
EchoPass proposes to host, configure and maintain backend data and communications infrastructures, which are designed to permit client companies to access technology through standard Web browsers. Once EchoPass' technology is implemented, companies will be charged based on usage, eliminating the need to hire and train additional IT staff to manage these critical business applications and undertake costly build-outs of their own infrastructure.
EchoPass Corporation proposes to deliver the latest in customer care technology including, telephone and Internet calls, e-mail, Web text chat, Web call backs, fax, voicemail, and browser collaboration. In addition, EchoPass' solution will be designed to route incoming interactions to the right agent at the right time with skills-based routing and customer data screen pops, providing immediate and accurate customer care. EchoPass intends to provide dynamic, real-time analysis reports on all customer interaction media and queues that are required to operate a high-quality customer service operation. For more information, visit EchoPass' home page at www.echopass.com.
Sento Corporation provides technical services for organizations using Windows NT and UNIX client-server computing environments. These services include, Contract Technical Support, Help Desk Services, Technical Training and Education. Sento conducts its business through its operating divisions, including, Sento Training and Sento Technical Services. For more information, visit Sento's home page at www.sento.com.
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