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Technology Stocks : AUTOHOME, Inc
ATHM 23.76+1.2%Nov 28 9:30 AM EST
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To: ahhaha who wrote (18104)12/21/1999 1:03:00 AM
From: KailuaBoy  Read Replies (1) of 29970
 
ahhaha,

If service levels are what they are on my DSL line now then the promise isn't going to be fulfilled. It doesn't work consistently.

SI is a good example. Maybe I have a fast DSL line but the effect of my DSL provider not being able to control my experience is that I sit staring at my screen while the hourglass laughs at me. I, as a consumer, don't care why. I just stare and get mad. Now if my provider, as a part of the service offering, required SI to locate servers on my network then they could exercise a little more control over my experience. Why would SI do that? Because my service provider has millions of customers and they will make it difficult for them to see SI unless they make sure that the quality is good. That's just one aspect of controlling the experience.

KB

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