Katie, Here's todays news on my pick
12/28 09:18 Sento Corporation Partners with State of Wyoming and City of
Evanston <SNTO.O>
Sento Corporation Partners with State of Wyoming and City of Evanston to Open
New Generation Phoneless Customer Service Center
AMERICAN FORK, Utah, Dec. 28 /PRNewswire/ -- Sento Corporation (Nasdaq: SNTO) will open
its first external phoneless customer service center in Evanston, Wyoming, as part of a
cooperative effort between Sento, the City of Evanston and the State of Wyoming.
Planned for first quarter of 2000, up to 50 support representatives will be engaged in customer
interactions over the Internet (email, Web text chat, Web call backs and Internet calls) and
handling traditional voice-based calls at the new eCustomer Contact Center. The new,
state-of-the-art facility will add an expected capacity of 300 seats for all shifts. The expansion
is for anticipated growth in business from current Fortune 500 clients and new client activity.
All customer inquiries and data will be routed through Sento's data and communications center
in American Fork, Utah to the Evanston facility over a single network connection using the
latest in convergent networking technology combining both voice and data traffic. The facility
will utilize voice over Internet protocol (VoIP) technology and Sento's Web-enabled customer
relationship management software creating a blended media environment.
"The customer support industry is about to get a glimpse of what customer service centers will
become," said Ronnie Johansen, Sento Vice President of Operations. "Evanston and the State
of Wyoming share our vision. The Internet is having a profound effect on customer service and
has opened new, exciting opportunities for us. This new eCustomer Contact Center will assist
Sento in meeting our client's expectations in service and quality for customer communications
originating over the Internet and telephone. The caliber and work ethic of the people in
Wyoming make this an ideal location for us."
"The City of Evanston is privileged to have Sento as a corporate citizen," said Evanston Mayor
Will Davis. "We look forward to the success and growth of a business that offers
diversification for Evanston and that is linked to the new economy of the next millennium."
"We were given the opportunity as the Wyoming Business Council to pull together different
state and federal agencies to make this project happen. It was a pleasure to be a part of the
process. This is the first project done by Den Costantino as head of our Business and Industry
Recruitment Division and all of it worked as a very solid, team effort. We're very interested in
looking at how the technology works -- long term -- because we think it will have benefits
throughout the state. We hope to see Sento grow in the State of Wyoming," said John J.
Reardon, Wyoming Business Council Chief Executive Officer.
Sento Corporation provides technical services for organizations using Windows NT and UNIX
client-server computing environments. These services include, Contract Technical Support,
Help Desk Services, Technical Training and Education. Sento conducts its business through its
operating divisions, including Sento Training and Sento Technical Services. For more
information, visit Sento's home page at www.sento.com.
Statements in this press release which are not purely historical are forward-looking statements
within the meaning of the Private Securities Litigation Reform Act of 1995. Such statements
encompass Sento's beliefs, expectations, hopes or intentions regarding future events. Words
such as "expects," "intends," "believes," "anticipates," and "likely" also identify forward-looking
statements. All forward-looking statements included in this release are made as of the date
hereof and are based on information available to Sento as of such date. Sento assumes no
obligation to update any forward- looking statement. Actual results could differ materially from
those anticipated for a number of reasons, including, among others, demands associated with
the Company's redirected strategy to develop and market new and additional information
technology services and products, uncertainties and expenses resulting from the
implementation of the Company efforts to identify, acquire and integrate additional businesses,
unavailability of capital to fund the Company's growth strategy and acquisition plans, the highly
competitive environment faced by information technology businesses, a downturn in the market
for hardware and/or software products, economic fluctuations and other unanticipated
factors. Risk factors, cautionary statements and other conditions which could cause actual
results to differ from the Company's current expectations are contained in the Company's
filings with the Securities and Exchange Commission, including the Company's Annual Report
on Form 10-KSB SOURCE Sento Corporation
-0- 12/28/1999
/CONTACT: Robert Sorenson of Sento Corporation, 801-492-2204,
robertsorenson@sento.com; or Den Costantino of Wyoming Business Council, 307-777-2842,
dcosta@missc.state.wy.us; or Eugene Joyce, Economic Development Director, 307-783-6300,
edevan@allwest.net, for City of Evanston; or Jennifer Bolander of Brodeur Worldwide,
801-765-1500, jbolande@brodeur.com, for Sento Corporation/
/Company News On-Call: prnewswire.com or fax,
800-758-5804, ext. 113026/
/Web site: sento.com -- LATU006 -- 1876 12/28/1999 09:00 EST
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