Turkcell Receives ISO 9001
ISTANBUL, Turkey--(BUSINESS WIRE)--Dec. 29, 1999--Turkcell Iletisim Hizmetleri A.S. (Turkcell or the Company), Turkey's leading GSM operator, today announced it has been awarded with the ISO 9001 certificate for its quality management concept and service quality. Being the first ISO 9001 licensed GSM operator in Turkey, Turkcell also became the 9th(a) among 400 GSM operators around the world to receive such a certificate.
Turkcell aims at increasing customer satisfaction through reorganization of its management in line with the ISO 9001 standards. The appropriateness of Turkcell's Quality Management System to the ISO 9001 standards was approved by the world's leading quality audit firms; ANSI RAB, RvA and ABS QE(US). The quality standards development in Turkcell are subject to an audit every six months.
Turkcell, with a target to continuously enhance service quality, realized infrastructural investments worth US$ 2.5 billion in foreign loans.
Turkcell is the leading GSM provider in Turkey and one of the largest GSM operators in Europe. With more than 5.5 million subscribers, it has 70% of the total Turkish cellular market. Turkcell provides high-quality wireless telephone services, which includes network access, call forwarding and itemized monthly billing to its subscribers throughout Turkey.
The services offered by Turkcell are; Voice Mail, Fax - Data, SMS, Call Waiting, Call Hold, Call Forwarding, Call Barring, CLIP, CLIR, 7500 Bill Info Line, 8080 Financial Info Line, 8081 Emergency & General Inf. Line, Horoscope Service, Operator Assisted SMS, Short News Service, 5051 Bill Info Message Service, Banking Via SMS, Lottery Info Service and Pre-paid Services.
For more information please refer to our web page: www.turkcell.com.tr
(a) GSM Association Sources
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Contact:
Turkcell, Istanbul
Oksan Atilla Sanon, 90-212-313-1127
mailto:oksan.atilla@turkcell.com.tr
BTW, SNRA owns 41% of Turkcell, watch for its IPO!
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