FOR IMMEDIATE RELEASE: January 05, 2000
INVESTOR CONTACTS:
MEDIA CONTACT:
Richard S. Simpson or
Armetta Parker
Jennifer Burke
RMR & Associates
ir@sideware.com
aparker@rmr.com
(604) 988-0440
(301) 217-0009 ext. 37
Telecommunications Group, Bell Canada Signs Agreement To Commence Evaluating
Dr. Bean
Herdon, VA - Sideware Corp., a wholly owned subsidiary of Sideware Systems
Inc. (OTCBB-SDWSF and CDNX-SYD.U) and a developer of customer service
solutions for e-Business, today announced that it has signed an
agreement with Bell Canada for the evaluation of Sideware's Dr. Bean
e-Business customer service technology for use on their web site. Bell
Canada, is based in Montreal, Canada, has 39,000 employees and provides
communications services through 13.6 million access lines and over 2.3
million wireless customers through Bell Mobility.
Mr. James L. Speros, President and COO of Sideware Corp., said that, " Bell
Canada has been in business for over a hundred years and has established
itself as the largest telecommunications company in Canada. They have
achieved this by being prepared for the future and Sideware, with its Dr.
Bean e-CRM technology is pleased to be working with such an organization in
helping them evaluate their web site customer service needs for the next
century".
Mr. Craig Kellough, Manager Communication Systems Specialists for Bell
Canada stated, "Sideware's, Dr. Bean, provides leading edge technology, that
will provide us with a total, integrated, solution". He went on to say that,
"As e-commerce evolves, we believe communicating, via the Web, to a "live"
Call Center Agent, is an integral step, in providing a complete solution, to
our customers and we look forward to working with Sideware during the
evaluation period". |
