News Out Bell Canada to Evaluate Dr Bean
Kris
techwestmgmt.com
FOR IMMEDIATE RELEASE - Jan 5, 2000
Telecommunications Group, Bell Canada Signs Agreement To Commence Evaluating Dr. Bean
Herdon, VA - Sideware Corp., a wholly owned subsidiary of Sideware Systems Inc. (OTCBB-SDWSF and CDNX-SYD.U) and a developer of customer service solutions for e-Business, today announced that it has signed an agreement with Bell Canada for the evaluation of Sideware's Dr. Bean e-Business customer service technology for use on their web site. Bell Canada, is based in Montreal, Canada, has 39,000 employees and provides communications services through 13.6 million access lines and over 2.3 million wireless customers through Bell Mobility.
Mr. James L. Speros, President and COO of Sideware Corp., said that, " Bell Canada has been in business for over a hundred years and has established itself as the largest telecommunications company in Canada. They have achieved this by being prepared for the future and Sideware, with its Dr. Bean e-CRM technology is pleased to be working with such an organization in helping them evaluate their web site customer service needs for the next century".
Mr. Craig Kellough, Manager Communication Systems Specialists for Bell Canada stated, "Sideware's, Dr. Bean, provides leading edge technology, that will provide us with a total, integrated, solution". He went on to say that, "As e-commerce evolves, we believe communicating, via the Web, to a "live" Call Center Agent, is an integral step, in providing a complete solution, to our customers and we look forward to working with Sideware during the evaluation period".
About Bell Canada
Bell Canada provides a full range of communications services to customers, including wired and wireless local and long distance telephone services, Internet access, high-speed data services and directories. Bell Canada, its telecom partners and subsidiaries provide services through, including 11 million in Ontario and Quebec. Bell Canada also serves more than 2.3 million wireless customers through Bell Mobility. Bell Canada is 80% owned by BCE Inc. of Montreal and 20% owned by SBC Communications Inc. of San Antonio, Texas. Bell Canada's Internet Web site is located at bell.ca. News releases, speeches and background information are in the Newsroom.
About Sideware
Sideware is an e-Business company providing products, solutions and integration services. The company has coupled Dr. Bean e-Customer Relationship Management Technology ("e-CRMT") with IBM, Oracle and SUN e-Commerce products providing a flexible e-Business "backbone" for small companies to large corporations. The company is a Sun Microsystems Strategic Java developer and has exclusively built Dr. Bean using Java and Enterprise Java technologies. For further information on Sideware's total solution or turnkey products and services, please visit www.sideware.com. For investment information visit www.techwestmgmt.com/sideware. Sideware Systems Inc., Corporate Headquarters in North Vancouver, BC publicly trades on both the OTC Bulletin Board , "SDWSF" and the Canadian Venture Stock Exchange (CDNX) - "SYD.U". Sideware Corp., is Headquartered in Herndon, VA, and is the center for the company's product sales and service operations.
ON BEHALF OF THE BOARD
OWEN JONES
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