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Technology Stocks : LAST MILE TECHNOLOGIES - Let's Discuss Them Here

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To: Frank A. Coluccio who wrote (6232)	1/12/2000 1:38:00 PM
From: John Stichnoth	Read Replies (1) of 12823

Hi, Frank. Out of occasional lurk mode to update on DSL implementation by BEL. They finally introduced service to our central office in December. I signed up, and received a December 21 date for service start. Problem 1: Well, that date has come and gone. Finally, received my modem package on Friday. Installed it on Saturday, and tried to connect. Nothing. (Not surprised, since I hadn't received confirmation that BEL had me set up). Problem 2: Called the 800 number to see status of my order. He couldn't check, because of a backup in requests. Not great customer service. Problem 3: And, anyway, it wouldn't work anyway because the router was down! Had been down since the night before. Not great technical execution. I have now received an email advising that my new start date is January 14. Three weeks after the originally stated date, and a month after I ordered it. So much for Quality of Service! It's just one person's experience, but it doesn't say much for their ability to ramp up in this area. The door is certainly open for the cablecos, or someone else (Qualcomm's HDR?) to satisfy this space. Best, JS

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