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Non-Tech : myTrack service from Track Data
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To: PEWD who wrote (209)1/12/2000 4:50:00 PM
From: JD  Read Replies (1) of 571
 
Interesting exchange (con't.):

To: +JD (2731 )
From: +LANCE B
Tuesday, Jan 11 2000 11:49AM ET
Reply # of 2777

this was their last comment;

To: LANCE B (645 )
From: LANCE B Tuesday, Jan 11 2000 11:47AM ET
Reply # of 647

LATEST RESPONSE FROM BROKER ON WHY STOCK NEVER
WAS FILLED...
BECAUSE HERZOG WAS UPSET THAT I BOUGHT THE SAME STOCK WITHIN A
3 MINUTE PERIOD THEY DECIDED THEY WERE NOT GOING TO EXECUTE THE SELLS
ON THOSES BECAUSE I TRIED TO BUY AND SELL WITHIN A 3O MINUTE PERIOD..

SO NOW HERZOG IS GOING OVER EACH TRADE AND DECIDING WHOSE ORDERS CAN
GO THROUGH AND WHO THEY WILL NOT FILLED..THEY HAVE TAUGHT ME A LESSON FOR NOT
FOLLOWING THE 3 MINUTE GUIDLELINES...

NOW,THE ANSWERS FROM THEIR BROKERAGE DEPT. GET BETTER AND BETTER..

------



To: +LANCE B (2732 )
From: +JD
Tuesday, Jan 11 2000 12:30PM ET
Reply # of 2777

The other issue with TRAC is server capacity, and delivering the level of service that has been promised.
Intra-day charts take minutes to load during market hours but only 2 seconds at night. AIQ data feed is very
slow, with frequent disconnects. And trying to get a "broker" (ever wonder why TRAC calls them "agents"??)
on the phone takes at least a 20 minute wait!!

I have sold my TRAC stock (see my previous post - I really think the MM's want to see TRAC fail), but will
keep my account (I also have AB Watley & AMTD). I want to see how the wireless and Linux systems pan
out, and I would really like to see TRAC mgmt stand up for it's clients and demand a better level of service from
NITE and HRZG!!
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