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To: Matthew L. Jones who wrote (5533)	1/13/2000 11:29:00 AM
From: jebj	Read Replies (1) of 17977

>This problem is generating over 70% of all tech support contacts (both telephone and email). - Matt Interesting - but if you were the manager and had one issue taking up 70% of you support staff, would you not find a way - quickly - so solve the problem. I see two ways - 1- long term, fix the problem. 2- short term, blast out over every message board, email to everyone - whatever it takes to get the word out, "We know we have a problem - do not call on it." The damage that continues being done by allowing 70% of the staff to be tied up with such a problem can not be condoned. jb

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