(BSNS WIRE) PFSweb's Fulfillment Operation was in High Gear for Holidays
PFSweb's Fulfillment Operation was in High Gear for Holidays; New Clients,
Christmas Volume Send 500,000 Packages Through System
Business Editors & High Tech Writers
PLANO, Texas--(BUSINESS WIRE)--Jan. 14, 2000--PFSweb, Inc.
(Nasdaq: PFSW), a leading e-commerce transaction management services
company, reported today that it shipped approximately 500,000 packages
on behalf of its clients in December 1999. The significant volume was
a result of both new client activity and the growth in Internet-based
holiday sales volume.
"At PFSweb, we provide a virtual back-end infrastructure to
support our clients' e-commerce and traditional business needs. We
provide everything `from the click of the mouse to the knock at the
house'(sm)," said Mark C. Layton, chairman, president and CEO of
PFSweb. "PFSweb's people, infrastructure and technology were focused
on ensuring that there was no Grinch to steal Christmas for our
clients' customers. The holiday season sparked strong volume growth
for our business-to-consumer clients. We also experienced strong
growth from our business-to-business clients, as well.
"Some online retailers were unable to handle the tremendous
volume of Internet shopping this season," Layton said, "PFSweb, on the
other hand, took orders on behalf of our clients until Dec. 23 and was
able to deliver merchandise to their customers on the 24th. We were
pleased with our ability to handle the increased business volumes
demanded during this period."
PFSweb's clients include more than 30 retailers, e-tailers and
manufacturers such as American Eagle Outfitters (Nasdaq: AEOS),
Thompson Direct (RCA), Apple Computer (Nasdaq: AAPL), Global Sports
Interactive (Nasdaq: GSPT), Hewlett Packard (NYSE: HWP), IBM (NYSE:
IBM), Nokia Mobile Phones (NYSE: NOK), and Daisytek International
(Nasdaq: DZTK).
Shop.org, the trade association of online retailers, reported in
a recently released study that the holiday season showed growth rates
of online sales up 270 percent in the number of orders placed by
consumers and a 300 percent increase in revenues enjoyed by retailers
over the prior year. "But customer satisfaction with their online
shopping experience often continues to fall below expectations,"
Layton added.
Layton, who last year published the book ".coms or .bombs . . .
Strategies for Profit in e-Business," said, "Negative online shopping
experiences shake consumer confidence in electronic commerce. The
e-experience is not only about what happens online, but it also
includes customer inquiries, delivery and receipt of the product, the
way returns are handled, and all other dimensions of the e-commerce
shopping experience.
"Despite increased security over the Internet, many online buyers
would still rather order over the phone," Layton added. "Others want
detailed information before purchasing a product. Therefore, customer
support during the order cycle is also extremely important in terms of
turning a browser into a buyer. The financial impact of failure can be
more severe than many online sellers realize. We believe PFSweb's 24x7
call-center support is a key component to the e-commerce transaction
management cycle.
"Delivery is also a critical aspect of the e-experience," Layton
added. "PFSweb's target is to fulfill 100 percent of our clients'
customer orders for in-stock product on a same-day basis.
"The e-businesses that pay attention to the details and offers
superior service throughout the customer's total experience will be
poised to be the profitable e-business winners," he added. "PFSweb
provides e-businesses with the infrastructure to improve their
customer's shopping experience."
About PFSweb, Inc.
PFSweb is a leading international provider of transaction
management and e-commerce logistics business services. PFSweb's
comprehensive outsourcing solution provides both traditional and
web-based companies with a virtual back-end infrastructure that
facilitates the rapid implementation of their e-commerce strategies.
PFSweb's services include order management, customer care services,
billing services, distribution services and information management.
PFSweb provides everything "from the click of the mouse to the knock
at the house."(sm)
PFSweb, Inc., a subsidiary of Daisytek International Corporation
(Nasdaq: DZTK), completed an IPO in December 1999. PFSweb continues to
be owned 80 percent by Daisytek. Daisytek has announced that it plans
to complete a spin-off of its remaining ownership of PFSweb in
calendar year 2000. This news release and more information are
available at www.pfsweb.com.
The matters discussed in this news release and, in particular,
information regarding future revenue, earnings and business plans and
goals, consist of forward-looking information under the Private
Securities Litigation Reform Act of 1995 and are subject to and
involve risks and uncertainties which could cause actual results to
differ materially from the forward-looking information. These risks
and uncertainties include, but are not limited to, our reliance on the
fees generated by the transaction volume or product sales of our
clients; trends in the market for our services; trends in e-commerce;
whether we can continue and manage growth; changes in the trend toward
outsourcing; increased competition; effects of changes in profit
margins; the unknown effects of possible system failures and rapid
changes in technology; trends in government regulation; and our
relationship with and separation from Daisytek. A description of these
factors, as well as other factors, which could affect the Company's
business, is set forth in the Company's Prospectus dated December 2,
1999.
This news release and more information about PFSweb are available
at www.pfsweb.com. PFSweb is a registered trademark. Daisytek is a
registered trademark of Daisytek, Incorporated. All rights reserved.
--30--LS/na*
CONTACT: PFSweb Inc.
Mark C. Layton, 972/881-0733
mlayton@pfsweb.com
or
Michael A. Burns & Associates
Craig McDaniel, 214/521-8596 or 214/616-7186 (mobile)
cmcdaniel@mbapr.com
KEYWORD: TEXAS
INDUSTRY KEYWORD: RETAIL INTERNET E-COMMERCE
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