looks like someone else was working over the holiday weekend too. <vbg>
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Monday January 17, 1:15 pm Eastern Time
Microsoft Chooses Clarify for Global, Web-based Customer Support
Clarify eFrontOffice Enabling Consistent, Integrated and Web-based Support For Microsoft Customers Worldwide
SAN JOSE, Calif., Jan. 17 /PRNewswire/ -- Clarify Inc. (Nasdaq: CLFY), the leading provider of e-business solutions for the front office, today announced that Microsoft Corp. (Nasdaq: MSFT) has selected Clarify eFrontOffice as the backbone for Microsoft's global, web-based customer support. The world's largest software company intends to use Clarify to enable consistent, integrated customer support, as well as to create new, web-based support initiatives that ensure customers receive the highest quality service regardless of the method they use to contact the company. Whether customers contact Microsoft support via email, web or the telephone, Clarify eFrontOffice ensures that Microsoft and its subcontractors maintain consistent support practices worldwide. Microsoft also plans to use Clarify to enable extensive self-help capabilities through the Internet, including customized web portals to suit individual customers.
biz.yahoo.com |
