Friday January 21, 6:01 am Eastern Time
Company Press Release
SOURCE: eShare Technologies
eShare Technologies Wins Product of the
Year; eShare NetAgent Recognized by C@LL CENTER CRM
SOLUTIONS Magazine
ATLANTA, Jan. 21 /PRNewswire/ -- eShare® Technologies (Nasdaq: ESHR - news), a leading provider of
unified web and telephony customer communication solutions, announced today that its NetAgent(TM) solution
has been chosen as the C@LL CENTER CRM SOLUTIONS(TM) 1999 Product of the Year under the
Web/call center customer interaction category. NetAgent is the industry's first integrated, fully featured web
customer interaction solution that combines the power of e-mail management with live interaction for
eBusinesses.
NetAgent provides a complete, cost effective solution for providing real- time sales, support and self-help
assistance to online customers. Online agents observe and log live visitor activity, as well as proactively engage
visitors in real time discussions through their browsers. NetAgent is used by over 2,000 customers including
AOL, AT&T WorldNet and 1-800-Flowers.
''As the industry matures, we're finding more than just products and services on the market -- entire solutions
are being offered,'' said TMC president and group publisher Rich Tehrani. ''C@LL CENTER CRM
SOLUTIONS(TM) magazine initiated the Product of the Year award program to help our readers sort through
the vast proliferation of new products and service in the marketplace. The product of the Year award, selected
by the editors of C@LL CENTER CRM SOLUTIONS(TM), is given to those select products, such as
NetAgent, supplied by eShare Technologies, that deserve the attention of forward- thinking organizations
looking for best-of-breed solutions. We are pleased to honor the Product of the Year winners today, as they lay
the groundwork for the next generation of call centers.''
''We are proud to be chosen by C@LL CENTER SOLUTIONS(TM) magazine for our call center CRM
technology. This award recognizes eShare's commitment to provide solutions that enforce long-term customer
relationships instead of just business transactions,'' said James Tito, president and vice chairman, eShare
Technologies. ''Many companies are not using their Web sites to effectively increase customer retention,
satisfaction and acquisition levels. NetAgent has been recognized as an outstanding tool to solve these customer
support issues, by adding real-time human interaction on the Internet.''
About eShare Technologies
eShare Technologies is a leading total-solution provider of unified Web and telephony customer contact
management solutions for customer contact centers, e-commerce and online communities for over 2,000
customers in 30 countries. Its customers include prestigious and leading organizations in the financial services,
banking, retail, education, media and communication industries such as 1-800-Flowers, AOL, First USA,
Citigroup, American Express, Dun and Bradstreet, Lycos and AT&T WorldNet. The company's web address is
eshare.com .
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