Here is an example of the problems we are going to have to live with in the impending energy shortage:
> > I think this guy should have been promoted, not fired. This is a
> > true story from the Word Perfect Helpline which was transcribed from
> > recording monitoring the customer care department. Needless to say
> the
> > HelpDesk employee was fired; however, he is currently suing the
> > WordPerfect
> >
> > organization for "Termination without Cause".
> >
> > Actual dialogue of a former WordPerfect Customer Support employee(now
> > I know why they record these conversations).
> >
> > >>> > "Ridge Hall computer assistance; may I help you?"
> > >>> > "Yes, well, I'm having trouble with WordPerfect."
> > >>> > "What sort of trouble?"
> > >>> > "Well I was just typing along, and all of a sudden the words
> went
> > away".
> > >>> > "Went away?"
> > >>> > "They disappeared."
> > >>> > "Hmm. So what does your screen look like now?"
> > >>> > "Nothing."
> > >>> > "Nothing?"
> > >>> > "It's blank; it won't accept anything when I type."
> > >>> > "Are you still in WordPerfect or did you get out?"
> > >>> > "How do I tell?"
> > >>> > "Can you see the C: prompt on the screen?"
> > >>> > "What's a sea-prompt?"
> > >>> > "Never mind. Can you move your cursor around the screen?"
> > >>> > "There isn't any cursor: I told you, it won't accept
> > anything I type".
> > >>> > "Does your monitor have a power indicator?"
> > >>> > "What's a monitor?"
> > >>> > "It's the thing with the screen on it that looks like a TV.
> > Does it have a little light that tells you when it's on?"
> > >>> > "I don't know?"
> > >>> > "Well, then look on the back of the monitor and find where
> > the power cord goes into it. Can you see that?"
> > >>> > "Yes, I think so".
> > >>> > "Great. Follow the cord to the plug, and tell me if it's
> > plugged into the wall."
> > >>> > "Yes it is"
> > >>> > "When you were behind the monitor, did you notice that
> > there were two cables plugged into the back of it, not just one?"
> > >>> > "No."
> > >>> > "Well, there are. I need you to look back there again and
> > find the other cable."
> > >>> > "Okay, here it is."
> > >>> > "Follow it for me, and tell me if it's plugged securely
> > into the back of your computer".
> > >>> > "I can't reach it."
> > >>> > "Uh huh. Well, can you see if it is?"
> > >>> > "No."
> > >>> > "Even if you maybe put your knee on something and lean way
> > over?"
> > >>> > "Oh, it's not because I don't have the right angle - it's
> because
> > it's dark."
> > >>> > "Dark?"
> > >>> > "Yes the office light is off, and the only light I have is
> > coming in from the window."
> > >>> > "Well, turn on the office light then."
> > >>> > "I can't."
> > >>> > "No? Why not?"
> > >>> > "Because there's a power failure."
> > >>> > "A power.... A power failure? Aha, Okay, we've got it
> > licked now." Do you still have the boxes and manuals and packing stuff
> > your
> >
> > computer came in?"
> > >>> > "Well, yes I keep them in the closet."
> > >>> > "Good. Go get them, and unplug your system and pack it up
> > just like it was when you got it. Then take it back to the store you
> > bought
> > it from."
> > >>> > "Really? Is it that bad?"
> > >>> > "Yes, I'm afraid it is."
> > >>> > "Well, all right then, I suppose. What do I tell them?"
> > >>> > "Tell them you're too fucking stupid to own a computer."
> >
> >
> |
