Formerly About Advanced Micro Devices Message Board

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Politics : Formerly About Advanced Micro Devices

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To: steve harris who wrote (89029)	1/22/2000 8:50:00 PM
From: Y. Samuel Arai	Read Replies (1) of 1572338

There was a snipped on BloombergTV just now. One of the Ziff-Davis affiliates did a test to see how long it would take to get tech support for one of their lower-end home PC offerings. They tested Gateway, Compaq, and Dell. Here were the hold-times they mentioned: Gateway: 30 minutes Compaq: 45 minutes Dell: 1 hour 15 minutes They said after Dell finally picked up, the tech couldn't answer a question about their EasyPC, and were put on hold an additional 35 minutes, at which point the tester hung up.

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