Quintus, Intecom Form Strategic Alliance; Quintus eContact
Components to be Integrated With
Intecom's Automatic Call Distributor Technology
Business Editors & High-Tech Writers
FREMONT, Calif.--(BUSINESS WIRE)--Jan. 25, 2000--Quintus
Corporation (Nasdaq:QNTS), a provider of contact center solutions for
e-customer relationship management (eCRM), today announced a strategic
alliance with Intecom, a premier communications/contact center
solutions provider. Under the terms of the agreement, Intecom will
resell the Quintus eContact(TM) Suite of software, including Quintus
CTI(TM) and Quintus WebCenter(TM). Additionally, Quintus and Intecom
will jointly develop an interface between Quintus CTI and Intecom's
automatic call distributor (ACD) platform.
Quintus CTI integrates telephone switches, voice response
equipment and computers into a single, highly coordinated call center
application that qualifies and routes customer calls to the resource
best suited to respond. Quintus WebCenter(TM) is a comprehensive,
integrated set of software for delivering Web-based sales and service.
Together, Quintus CTI and Quintus WebCenter will augment the call
routing capabilities of Intecom's ACD platform by providing highly
specialized routing functionality for telephone and web contacts, as
well as by delivering customer profile and transaction history data to
the agent desktop in real time.
Integrating its ACD platform with Quintus software will position
Intecom to expand its service solutions from the telephony/call center
environment to the broader, multimedia contact center environment.
Intecom will be able to leverage Quintus eContact's ability to route,
manage, and report on customer contacts across the telephone,
Internet and email.
"Intecom's customers want a comprehensive customer network
solution that will readily integrate with their Intecom ACD platform,"
said Greg Spindler, president of Intecom's Centergy(TM) customer
networks division. "The Quintus eContact Suite of software will
provide Intecom-compatible Web integration and voice routing tools,
enabling us to offer a complete customer contact solution."
"The Internet has changed how customers want to do business, and
how companies must respond to customer needs," remarked Alan Anderson,
chairman and CEO of Quintus. "Recent mergers and acquisitions among
major CRM providers illustrate a growing trend toward providing
complete systems, rather than point solutions. Quintus' alliance with
Intecom highlights the demand for complete contact center solutions." quote.bloomberg.com |
