New contract in South America...
Thursday January 27, 2:28 pm Eastern Time
Company Press Release
Telecom Soluciones Selects CrossKeys Resolve to Manage the Performance of its Growing Network
VIENNA, Va.--(BUSINESS WIRE)--Jan. 27, 2000-- (NASDAQ:CKEY - news; TSE:CKY. - news)
By integrating existing provisioning and trouble ticket systems with service management, CrossKeys enables Telecom Soluciones of Argentina to gain competitive advantage.
CrossKeys Systems Corporation (NASDAQ: CKEY - news; TSE: CKY - news) announced today that Telecom Soluciones of Argentina selected CrossKeys Resolve(r) software to manage its growing data network and demonstrate its quality of service to business customers. The web-based reporting capability of CrossKeys Resolve software and its ability to integrate with Telecom Soluciones existing operational support system (OSS) environment were key factors in the purchase decision. The sale was facilitated through Transistemas, a leading telecommunications equipment supplier in South America.
Telecom Soluciones is using CrossKeys software to offer comprehensive service level agreements (SLAs) to its business customers as a means to differentiate itself in a competitive marketplace. SLAs put service guarantees in black and white, reassuring business customers as they out-source the telecommunications networks and applications that are critical to their success. SLAs include commitments for network performance metrics and increasingly, non-network derived metrics that track service provider responsiveness. These include commitment and measurements of the 'mean time to provision' (the lag between a request to set up services, such as data and phone lines for a new office, and its completion) and 'mean time to repair' (the time between notification and resolution of a problem).
As a result, Telecom Soluciones faced the challenge of integrating the new service management solution they sought with their existing customer provisioning and trouble-ticketing systems. CrossKeys Resolve OSS Toolkit, which allows CrossKeys software to plug-and-play with other OSS functions (e.g., provisioning or billing) enabled this integration to happen. As a result, Telecom Soluciones can offer customer self-care abilities, such as automated entry and management of service orders and trouble tickets.
``The flexibility of CrossKeys software allows us to address customer demand for the ability to provision their own telecom services as part of an automated order entry and service management system,' says Gabriel Serralta, Director, Technical Services Network Management Systems, Telecom Soluciones. ``Business customers will appreciate the speed with which they can add new capabilities -- this is vital for eCommerce and other mission-critical services. For Telecom Soluciones, this is a competitive differentiator and a means to save costs associated with integrating the various OSS software applications.'
Telecom Soluciones is actively expanding an optical fiber-based network to provide high-speed data services for the major cities in Argentina. The range of applications supported includes Internet, Intranets, corporate WANs and video-conferencing. The service provider operates a Newbridge-based Frame Relay network as the core of its technology.
``This deployment demonstrates CrossKeys leadership in service management, particularly in the way we can adapt to the emerging challenges of service providers. 'Our ability to inter-operate with other vendors, systems and technologies, as shown through the OSS Toolkit, is an example of the way we have engineered our products to deliver effective solutions for carrier-scale customers.``
CrossKeys Resolve portfolio allows service providers to manage the telecom applications they provide to Fortune 500 enterprises from three integrated views: network, service and customer. This end-to-end view encompasses multiple vendors and multiple technologies, including IP, ATM, Frame Relay and TDM. With CrossKeys Resolve software, service providers can deliver the necessary service guarantees required to host telecommunications applications for their enterprise customers. Such applications range from video-conferencing, to eCommerce and Virtual Private Networks.
About Telecom Soluciones
Formed in 1998, Telecom Soluciones provides comprehensive data communications and consultancy services in Argentina. Its three main areas of business are telecommunications strategic planning for Argentinian businesses to compete worldwide, telecommunication service provision through its leading edge fiber-optic network and national high-speed Internet access.
About CrossKeys
CrossKeys Systems Corporation (www.crosskeys.com) develops and supports carrier-scale software that enables the world's largest and most demanding service providers to manage the equipment and traffic on their telecom networks globally. CrossKeys has demonstrated experience with multi-vendor and multi-technology networks, including IP, ATM, Frame Relay and TDM. This expertise enables service providers to offer business applications, such as eCommerce and VPNs, with the minimum of infrastructure investment and the competitive guarantees that enterprise end-customers require.
CrossKeys Systems Corporation is a public company whose common shares are listed for trading on Nasdaq (CKEY) in the United States and on The Toronto Stock Exchange (CKY) in Canada.
CrossKeys and logo are registered trademarks of CrossKeys Systems Corporation. All other trademarks are the property of their respective holders and are acknowledged by CrossKeys Systems Corporation. See related release:
December 02, 99-CrossKeys takes lead in OSS Integration Capabilities for Carrier-Scale Service Providers
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Contact:
CrossKeys Systems Corporation
John Blackmore, 613/599-2300 ext. 8936
E-mail: jblackmore@crosskeys.com
Web Site: www.crosskeys.com
or
CrossKeys Systems Corporation
Shelley Moorhead, 613/599-2300 ext. 8336
E-mail: moorhead@crosskeys.com |
