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Non-Tech : TD Waterhouse Group (TWE)
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To: Pasaul who wrote (1055)1/28/2000 9:01:00 AM
From: Eman03  Read Replies (1) of 1413
 
Pasaul,

I have the same issue. It used to be that you could
connect right to your branch, but that changed a couple of
months ago. Now you are put in a nationwide queue. They
told me they did it because some offices were swamped with
calls while others were always free. Probably a good call
for them, but very frustrating for me.

Many times I've had some issues that needed to be resolved
by my branch, and they had to send an email to the branch
to have them call me back. Translated: Crappy customer
service in those situations. In fairness, on other issues
they have been great.

Bottom line for me...I have felt a more negative than
positive impact from this change and have begun to move my
assets to another OLB because I have found Waterhouse to be
too frustrating. That, plus the fact that the only IPO
I've seen them offer was their own, and it took me hours on
the phone that night to get it right, only to see their
stock down about 50%, has given me a bad taste.
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