eOn Introduces Additions to Line of Linux-Based Communications Servers
PR Newswire - January 17, 2000 15:16
MEMPHIS, Tenn., Jan. 17 /PRNewswire/ -- eOn Communications Corporation(TM) (eOn)
announces two new products in its family of Linux-based communications servers. The eQueue(TM)
4000 contact center communications server provides a single solution for the demanding requirements
of today's e-Commerce operations. The eNterprise 2000, a private communications exchange (PCX)
platform, allows businesses to consolidate and manage voice, data and Web applications on one server
while maintaining the quality of service and reliability of traditional voice communications systems.
"We believe we were the first to market with a Linux-based communications server in 1997 with the
pioneering DSP Series, a telephony-grade switching platform running on the open standards-based
Linux operating system," said J. Michael O'Dell, president and chief executive officer of eOn. "The
new next- generation products we are announcing today have evolved directly from the proven
technology and knowledge base of the DSP Series. In our experience, the Linux operating system
provides the reliability and flexibility required for a communications server; and our open architecture
allows a high level of interoperability with other servers and with client-side applications, including
Microsoft Windows 95/98/NT."
The eQueue 4000 offers contact center managers the power to provide customers with seamless
service and support through the convergence of voice, data and Internet technologies. It can function as
a stand-alone ACD/PBX, as a virtual ACD, or as both in combination. The eQueue 4000 supports
multiple customer contact avenues including phone, e-mail queuing, VoIP, Web callback and more. It
also offers advanced capabilities such as prioritized queuing; skills-based, network-directed routing; and
conditional contact routing. An optional Intelligent Announcement System (IAS) provides recording
capabilities, Web callback and capacity to manage thousands of customized broadcast messages. No
matter when or how customers make contact, they will consistently experience state-of-the-art contact
handling technology.
The eQueue 4000 distributes, reports and displays e-mail and Web contacts with the same power,
flexibility and reliability that it brings to handling incoming voice calls. Its redundant Intel Pentium
processors have the capacity to handle over 50,000 standard ACD calls per hour while simultaneously
routing contacts to any combination of on-site, Web (virtual) and home agents. As an integrated ACD
e-mail server, the eQueue 4000 can distribute e-mails to available agents with the same, lower, or higher
priority as voice call traffic. It provides supervisors with extensive customized and standard real-time
displays and historical reports on both Web and voice network activity.
The eNterprise 2000, based on the same technology and systems architecture as the eQueue 4000, is
eOn's first Linux-based communications server targeting general business applications. It combines the
best features of conventional, PC-based and IP-based PBX systems, handling both traditional
circuit-switched and Voice over IP (VoIP) messages. The eNterprise 2000 is scalable, accommodating
up to 62 T-1s and 2000 total ports in a single system. It offers redundancy for mission-critical
applications, along with Web-based configuration and diagnostic tools for system administrators.
The eNterprise 2000's inherent 10/100 BaseT ethernet connection supports full computer telephony
integration (CTI) protocols such as TAPI, TSAPI, CSTA and Call Path. High speed Intel Pentium
processors provide the power to ensure the efficient, reliable call processing and data integration
necessary in both e-commerce and traditional business environments.
The eNterprise 2000 is fully upgradeable to the eQueue 4000, providing growing companies with a
migration path that is responsive to changing requirements, rich in technology options, and protective of
investments in the base components of the system.
With the introduction of the eQueue 4000 and the eNterprise 2000, eOn takes communications
convergence and customer relationship management a step further, enabling enterprises to
communicate more effectively and efficiently with their customers.
About eOn: eOn Communications Corporation (www.eoncc.com ) designs, develops, and markets
next-generation, Linux-based communications servers and software that integrate and manage voice,
e-mail and Internet communications for customer contact centers and general business applications.
The company also offers the Millennium digital switching platform for small and medium- sized
installations. Formed through the merger of Cortelco Systems and BCS Technologies, eOn
Communications Corporation helps enterprises communicate more effectively with customers, convert
inquiries into sales, and increase customer satisfaction and loyalty.
All product and company names used herein are trademarks or registered trademarks of their
respective companies.
SOURCE eOn Communications Corporation
/CONTACT: Frank Huffman, 901-365-7774, or fhuffman@eoncc.com , or Sarah
Cresap, 303-713-3000, or cresap@eoncc.com , both of eOn Communications
Corporation/
/Web site: eoncc.com / |
