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Non-Tech : Quote.com QCharts
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To: Michael Watkins who wrote (5960)2/10/2000 11:10:00 AM
From: jebj  Read Replies (2) of 17977
 
>At any rate, if you tell people on the call distribution queue that you are going to ask for a credit card number and charge them if its a "how to use" question as opposed to "I am down", perhaps call volume will drop off. Draconian, but effective. - Mike

If this ever happened, it would be the last time I used QC - I refuse to pay for information which SHOULD be provided to me with the fee for the service or cost of the program.

Having said that, I have not called QC in over 6 months because I found it a complete waste of my time - hopefully that is improving.

IF - a very big IF - when I called a "pay for answers" service with a question and they COULD POINT ME TO THE ANSWER IN A MANUAL that I have been provided with then I would be happy to pay for the call.

However, IF THEY CAN'T point me to information they have have already provided me with OR if they DON'T SOLVE MY PROBLEM, why should I pay for the call and time?

jb
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