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Non-Tech : E*Trade (NYSE:ET)

ET 16.50

-0.3%

2:35 PM EST

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To: SLSUSMA who wrote (11654)	2/14/2000 2:15:00 PM
From: Tumbleweed	Read Replies (1) of 13953

USMA, Re your ETrade woes Just try dealing with Datek 'customer service'. Its a fine service if you just want to trade shares but woe betide you when something goes wrong that needs someone with an IQ bigger than their shoe size to fix. IMHO all these on line acounts will continue to have problems of this sort due to volumes and (probably) poorly trained and paid staff. Here in the UK some of the brokers are almost literally impossible to get through to on the phone (I spent 2 hours on the phone last week trying to get through to Schwab UK)and their web sites can be glacial. The problem apparently is 'unprecedented trading volumes ' -Note, its never 'our incompetence in continuing to open accounts when we didnt have the back office systems to deal with them'- I'm hoping that both ETrade and Schwab sort these problems out because I fail to see how they cannot make money if accounts keep opening at this rate and they can staff up appropriately. I@m just resigned to having dead money until this happens because I'm generally pretty good at picking winners, just lousy at timing, so buy and hold is my strategy for these guys, they will eventually come good. I hope. Joe

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