MSTG News...
Progressive Selects Mustang.com to Enhance Online Customer Communications
Progressive.com Utilizes Mustang Message Center to Support More Than 600,000
Unique Visitors Per Quarter
Bakersfield, California - February 16, 2000: Mustang.com, Inc. (Nasdaq:
MSTG), the provider of Trusted eService Solutions(tm), today announces
Progressive.com, the Web site of Progressive (NYSE: PGR), one of the
country's largest auto insurance companies, has implemented Mustang.com's
Award-winning Mustang Message Center(tm) eService solution. Progressive.com,
the most visited auto insurance provider on the Web.
Progressive.com was the first auto insurance company Web site to offer
consumers the ability to comparison shop for a policy online (April 1996)
and buy a policy instantly online (August 1997). It continues to be the only
Web site that offers consumers instant, accurate rate comparisons for
Progressive and up to three other leading insurers in 46 states and the
District of Columbia. Consumers can shop and compare rates of up to four
leading companies in about 20 minutes. Progressive.com offers the rates of
some companies that consumers cannot get anywhere else online, including the
other companies' Web sites. Knowing which company offers the rate that is
best for them helps consumers to make more educated auto insurance buying
decisions.
"The need to interact with customers online 24 hours a day, 7 days a week is
paramount to the continued success of Progressive.com," stated Ryan Conlon,
Chief Technology Officer for Progressive. "We reviewed all of the solutions
on the market and the combination of Mustang Message Center's rapid
implementation and low total cost of ownership enables us to provide
complete service and support processes for each and every unique visitor to
Progressive.com. This in turn helps us ensure our customers receive the
right insurance at the right price."
"We are very pleased to have been selected by Progressive to assist with
their '.com' effort," stated Jim Harrer, President and CEO of Mustang.com,
Inc. "Progressive has set a new standard not only for the online insurance
market, but for the insurance market as a whole. Their unique approach and
unparalleled service truly sets Progressive apart. It is an honor to be a
part of this differentiator."
About Progressive
Since 1937, Progressive (NYSE: PGR) has been providing consumers throughout
the U.S. with competitively-priced automobile insurance. Now, with
Progressive.com, consumers are just a click away from becoming instantly
insured. Couple this with its 24-hour, in-person service and the more than
30,000 Independent Agents that represent the company throughout the country,
and it's clear to see why Progressive is the most convenient and easily
accessible auto insurance company. More information about the company can be
found at Progressive.com.
About Mustang.com and Mustang Message Center
Mustang.com enables loyal, high quality customer relationships through the
design, development and support of Internet and e-mail based customer
management software applications. Mustang Message Center is an award-winning
eService solution that improves e-mail management in mission-critical,
high-volume customer service operations. Hundreds of companies worldwide,
including 3Com (Nasdaq: COMS), GTE (NYSE: GTE), Lucent Technologies (NYSE:
LU), ShopNow.com (Nasdaq: SPNW), The U.S. Mint, E-Stamp (Nasdaq: ESTM),
Iomega (NYSE: IOM), Activision (Nasdaq: ATVI), Value America (Nasdaq: VUSA),
Time Warner New Media (NYSE: TWX) and Victoria's Secret (NYSE: IBI),
actively utilize the Mustang Message Center for 24x7, mission-critical
customer service, supporting hundreds of thousands of transactions every
day. Corporate headquarters are located at 6200 Lake Ming Road, Bakersfield,
CA 93306; with offices in Chicago, IL; Ft. Lauderdale, FL; Los Angeles, CA;
New York, NY; Phoenix, AZ; Seattle, WA; and Washington, D.C. Inquiries can
be addressed via voice, 661-873-2500; fax, 661-873-2499; or e-mail,
info@mustang.com.
Additional information is available from Mustang.com on the Web at
mustang.com.
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Contact: Mustang.com, Inc., Bob Allman
(661) 873-2559, bob.allman@mustang.com
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