(BUSINESS WIRE)--Feb. 16, 2000--Convergent Group to Incorporate Quintus eContact as Part of Digital Utility and Government Gateway Solutions
Quintus Corporation (Nasdaq:QNTS), a provider of contact center solutions for e-customer relationship management (eCRM), and Convergent Group, a leader in utility and local government e-business transformation, today announced a strategic partnership. Under the terms of the agreement, Convergent Group will add Quintus eContactTM as the front-office customer relationship management solution for its Digital UtilitySM and Government GatewaySM offerings. The Quintus eContact software suite enables companies to personalize, route and manage customer interactions across multiple communication channels, including the Internet, email and the telephone. Quintus eContact includes Quintus WebCenterTM, a set of software for delivering integrated, Web-based sales and service, including email, voice, self-help and live help (such as Web chat and real-time agent/customer
collaboration). Convergent Group's Digital Utility and Government Gateway are strategies for creating a seamless, digital environment that enables utilities and local government to conduct one-stop business with customers, constituents, partners, and suppliers using both traditional and Web-based tools. Encompassing methodologies, services, and products from Convergent Group and its partners, the Digital Utility integrates back-office ERP functions with energy delivery operations and front-office operations for customer relationship management. Convergent Group's Government Gateway provides citizens with a single point of entry to government agencies and the services they provide. It is a citizen service solution that fully integrates back-office functions (such as human resources, finance and accounting) with the delivery of operational services (such as street repair and utility infrastructure maintenance), and citizen relationship management functions (through traditional or Web-enabled call centers). "Historically, utilities, cities and counties have used separate, stand-alone systems to automate front office, back office and energy or service delivery operations," said Mark Shirman, Convergent Group executive vice president and chief technology officer. "But in today's competitive market, they need real-time, unified information to provide customers and constituents with service across a variety of communication channels. Quintus eContact provides a customer relationship management solution that works across channels and includes a central data repository, allowing customer inquiries to be managed and serviced efficiently. Together, eContact, Digital Utility and Government Gateway provide a comprehensive e-business solution for utilities and government." "Quintus is excited to be part of a solution serving the utility and government marketplace," said Quintus chairman and CEO Alan Anderson. "Providing superior software that can be customized for any market validates Quintus'commitment to developing flexible, independent technology solutions to better serve the needs of customers." About Convergent Group Convergent Group is a leader in eBusiness transformation, solving complex business problems with innovative use of digital technology. The company engineers, builds and manages performance-ready business solutions for utilities and state/local government. Convergent Group helps clients integrate their business systems into a digital enterprise, providing a common information environment where transactions and customer service responses can occur online and in real time. About Quintus Quintus Corporation (Nasdaq:QNTS) provides a comprehensive e-customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver consistent customer service across multiple communication channels, including the Internet, email and the telephone. The Quintus eContact software suite includes applications that address the needs of customer service representatives and agents in sales and service, consumer relations, technical support, and human resources centers and a routing engine to manage customer interactions. Quintus eContact enables companies to handle high volumes of customer interactions and leverage opportunities to sell additional products and services to their customers. |
