CheckFree Holdings Corp. (CKFR), the next Dell, Intel? Message Board

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Technology Stocks : CheckFree Holdings Corp. (CKFR), the next Dell, Intel?

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To: Max Singer who wrote (13866)	2/17/2000 3:48:00 PM
From: TLindt	Read Replies (1) of 20297

Part of the Problem was the e-billings comming from AEP were not "true to life" statement with all the actual details like payments included within. They were not "mexorex"....."Is it live or is it memorex?" They weren't truely exact archival records. For instance I sent 104 weekly payments on 2 e-bills....the e-bills showed a record of 24 payments at the end of a year. One each month on each e-bill. So I cut the service off. Got my first series of paper billings yesterday. They had a payment on it for every week on each paper bill. Going over this once with Customer service at AEP, they said we have no record of my e-bill on their system. They didn't have the benefit of any e-bill details...none. ie..it was on the interNut and not on their system. I was just upset that neither one of us, while I participated in e-bill had any idea what was going on transactionally. ie...even though I knew what I was doing....nobody could see it anywhere...the details. So that one...failed the memorex test, and disconnects the customer from the benefit of customer service. Because they don't have a clue. Back to archiving those e-bills? No sense to it.

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