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Technology Stocks : All About Sun Microsystems
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To: rudedog who wrote (27976)2/18/2000 2:36:00 PM
From: cheryl williamson  Read Replies (2) of 64865
 
rudedog,

I couldn't have said it better myself.

Your point about the lack of service from either M$FT or DELL
(who seems to be carrying the water for Gates these days) is
a critical misstep for anyone attempting to enter the enterprise
market.

For some reason service & support seem to be looked upon as
afterthoughts to Gates & co. probably because of their historic
orientation toward the home & office user.

I learned a lesson in service & support years ago when I found
out that IBM would always promote their top software & hardware
engineers into technical sales & support positions. Sun itself
has some of its top engineers in maintenence & support, where,
in fact, all the critical work is done. Recreating bugs, reading
& fixing someone else's code, and verifying fixes at the customer
site is NOT for the fainthearted development engineer.

I agree with you wholeheartedly. M$FT still does not "get it".

SUNW's commitment to support, in the form of SunService, and
M$FT/DELL's lack of anything equivalent, speaks volumes about why
they don't have to worry about M$FT "eating" into their markets.
Support IS expensive. But, as IBM has shown since the industry's
beginnings, customers are willing to foot the bill if it means
24x7 response and high availability for their critical systems.
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