ServiceWare Tapped for Key Service Industry and Help-Desk Association Partnerships; Service and Support Associations Clamoring for Access to RightAnswers.com
BUSINESS WIRE - February 29, 2000 08:17
OAKMONT, Pa., Feb 29, 2000 (BUSINESS WIRE) -- ServiceWare, Inc., the fastest growing provider of eService solutions, today announced that a host of major service and help-desk industry organizations have chosen ServiceWare as their strategic partner to provide added service and value to their memberships and to raise visibility for quality service and support solutions. Key industry associations including The Help Desk Institute, Help Desk Professionals Association, Customer Support Consortium, Association of Support Professionals, Federal Help Desk Forum and Help Desk 2000 are all currently collaborating to make ServiceWare's RightAnswers.com, the first true Web-based technical support portal, available to their members to help increase efficiency and competency in eService. To help promote these association partnerships, ServiceWare will be a co-sponsor of the Federal Help Desk Forum meeting on Tuesday, February 29 and an active participant in the CRM/Support Services Conference starting Wednesday, March 1, both in Washington, D.C.
ServiceWare has been delighted with the overwhelming demand for RightAnswers.com from these and other professional associations and has responded by providing added membership value with a free, fifteen-day trial of RightAnswers.com -- including access to all knowledge channels -- and RightAnswers.com direct discounts for association members.
"The value of a vast and growing repository of leveraged support solutions for the service industry cannot be underestimated. This is what RightAnswers.com provides, and its widespread use can help raise the bar for quality eService," said Mark Tapling, ServiceWare CEO and president. "To this end, we want to make RightAnswers.com easily available to anyone desiring to be competitive in the service and support environments, whether through their professional associations, their CMS partners or directly from ServiceWare."
"We are always looking for ways to increase the value to our members and to offer them as many resources as possible to make the technical support analyst more efficient and productive while relieving their day-to-day stress," said Ken Webb, Chief Operations Officer at HDI. "We have selected ServiceWare to join in this partnership to give our members access to the latest eService support solutions to help them compete in the eBusiness world. ServiceWare fits that bill to a tee."
"We are honored to be partnering with so many highly-respected organizations to help educate their members on the need for effective eService in eBusiness," said Rick Joslin, vice president of RightAnswers.com. "ServiceWare is proud to be a resource for these organization's members on the forefront of eService."
About ServiceWare
ServiceWare is the fastest-growing provider of eService solutions, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points -- Web, phone, fax or in-person. Based on ServiceWare's robust knowledge base, ServiceWare's eService Suite enables customers to build the best service destinations for eBusiness. ServiceWare customers represent a cross-section of industry leaders in the financial services, technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4000 organizations have implemented ServiceWare's software solutions including Pfizer, Lucent Technologies, Marriott International, Fleet Services, Stream International, Texas Instruments, Ingram-Micro, John Deere, and Bear Stearns. Learn more today by visiting ServiceWare's Web site at www.serviceware.com. or call |
