Hi Buckey:
More great news from Infocast...positioning to be industry leader in Virtual Call Center Solutions.
InfoCast Adds Real-Time Call Center Management to ASP Offering; E-Enabling ASP is Exclusive Host For
Innatrex's Simon(R)
TORONTO, March 1 /CNW/ -- InfoCast Corporation
(OTC Bulletin Board: IFCC), a leading e-enabling application service provider (ASP), today announced an exclusive agreement with Innatrex Inc. to host Simon(R), a revolutionary, real-time management and optimization software solution for the new generation of Web-integrated call centers. Hosted exclusively on InfoCast's ASP platform, Simon offers a broad range of new supervisory capabilities for inbound and outbound call centers based on InfoCast's virtual call center solution.
"There are two things required to be a top provider of the new generation of virtual call centers," says Jim Leech, InfoCast's president and CEO. "First, you must offer a complete call center infrastructure on demand for customer service agents working from anywhere, including their homes. InfoCast offers this right now. Second, you've got to offer the means to manage those agents in real-time, as though they were all working in a central location. That's where Simon's revolutionary technology comes in. The
combined power of these solutions will help make InfoCast the premier ASP for virtual call center systems."
InfoCast offers a complete, Web-integrated call center infrastructure --including switching, interactive voice response (IVR), and automatic call distribution (ACD) -- on a pay-per-use basis, an attractive alternative to expensive, traditional "bricks and mortar" call center hardware and software. Using voice-over-IP technology, agents take voice calls through standard desktop route e-mail and faxes. Skills and language-based routing is supported, as well as advanced management features like Monitor, Whisper, and Barge.
Designed by former call center managers and consultants to Fortune 500 companies, Simon offers a visual "dashboard" interface that allows managers to monitor key call center performance metrics in real time -- cash flow, service levels, talk times, wrap times, abandoned calls, trunk line usage, and schedule compliance.
All these metrics can be "replayed" through Simon's innovative VCR feature, which replaces most of the monotonous paper reports usually used for historical analysis. Managers can also use Simon to monitor a campaign's return-on-investment (ROI) minute-by-minute, and run simulations of forecasted call volumes or proposed changes to staffing or service levels.
"We designed Simon to optimize not only existing bricks-and-mortar call centers, but also virtual call centers in which managers and agents need no longer be in the same location," says Jake Scudamore, Innatrex's chairman.
"We chose InfoCast as our exclusive ASP partner because they have the scalable, high-availability ASP platform we need to deploy Simon for
multi-site call centers. And we expect InfoCast's virtual call center infrastructure will generate its own high demand for Simon, as well."
About InfoCast
InfoCast Corporation is a leading e-enabling application service provider (ASP), providing secure, scalable infrastructure-on-demand for enterprises to build closer relationships with customers, partners, and employees. Core InfoCast offerings include virtual call center (VCC), telework, and e-learning applications coupled with related best-of-breed offerings for customer care, data warehousing, and E-commerce. More information about InfoCast Corporation
can be found on the Web at www.infocast-corp.com..
This press release contains forward-looking statements. These forward-looking statements are dependent on a number of factors, which could cause actual results to differ materially from those expressed or implied in
the forward-looking statements.
For further information: Christopher Rouse, Vice President, Marketing, crouse@infocast-corp.com, or Cliff A. Jones,
Investor Relations,
cjones@infocast-corp.com, both of InfoCast Corporation, 877-338-8889 /Web site: infocast-corp.com |
