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Non-Tech : E*Trade (NYSE:ET)
ET 16.72-0.7%11:34 AM EST
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To: ISOMAN who wrote (12215)3/3/2000 8:13:00 AM
From: ISOMAN   of 13953
 
Here is an exact quote from the TDwaterhouse help desk...

TD Waterhouse has been an active leader in lobbying the regulatory bodies
for the removal of the "client suitability" requirement, and we anticipate
some movement on this issue later this year.

TD Waterhouse has experienced an unprecedented increase in trading
volumes. Unfortunately, this means that orders are taking longer to be
reviewed than normal. We agree that the long wait times do not meet
our standards and we are working to correct the problem. For example,
we have hired hundreds of new account representatives over the past
two-three months. Due to training procedures, licensing requirements,
and other employment issues, it may take a little more time before all
of the new staff members are fully integrated into our call centers.

This hiring initiative will minimize future delays. Kindly also be aware
that fill reports can be delayed from the exchanges - the time we report
is the time that the exchange reports the fill to TD Waterhouse, not the
time of the actual fill.

Please be assured that TD Waterhouse is committed to bringing our
average client wait times to lower levels.

you think that the American olb are a pain, how about 1 hour telephone waits with these guys...

that's why I switched my wifes account over to Etrade.
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