Another 'fine' example of customer support
This is taken directly from my communicator log this
morning and has been forwarded to one of the customer
support managers. Note that REDI can always be used
to deal on an INCA price and avoid the 0.015 INCA pass
through. The response time is anywhere from 3 to 10
seconds. Here I am noting a situation that exists for
minutes, not seconds.
You will have to read it from the bottom up as the log is
in reverse chronological order.
================
And about 11:15 Warren finally called.
[11:12:14 AM] SENT -> [09:08:11 AM] great. Warren, a trader support agent, is going to call you in just a min. in the mean time, inca is where the instutions trade and it is not supposed to match any other ecn. esp. during premarket.
[11:10:14 AM] If you need a support agent to call you pleae let us know, there are new agents on this comm at this time. thanks
[11:09:00 AM] SENT -> Ill take that as a no
[11:07:19 AM] Attention: NTRD is now available
[11:04:15 AM] Attention: NTRD is unavailable
[10:55:05 AM] ARCA book data is currently behind. we are working on this issue, thanks
[10:47:33 AM] SENT -> So is Warren calling me or not?
<a bunch of stuff about dss tools removed>
[09:19:15 AM] SENT -> take a look at the chart they have for yesterdays dow and then look at what they report for the high and the low
[09:18:54 AM] SENT -> you have the same problem as they do at bigchats.com
[09:17:17 AM] SENT -> .66
[09:15:15 AM] what cpc-h are you connected to?
[09:14:30 AM] checking
[09:13:32 AM] SENT -> Daily bar chart for $DJIT still has wrong data. I reported that at 10am yesterday morning.
[09:10:47 AM] SENT -> that is not true i use REDI to hit INCA pre and post market on a regular basis.
[09:08:11 AM] great. Warren, a trader support agent, is going to call you in just a min. in the mean time, inca is where the instutions trade and it is not supposed to match any other ecn. esp. during premarket.
[09:06:01 AM] SENT -> 914 934 9615
[09:05:49 AM] may i get your phone number and call you to discuss this?
[09:02:40 AM] SENT -> really? REDI is supposed to match against all other ECNS and use SNET preference against all others
[09:01:39 AM] they are two different ecn's that may be showing different prices.
[08:59:42 AM] SENT -> and what about REDI and INCA not matching up:?
[08:58:47 AM] We are currently experiencing difficulties with dss tools, ie. market view and top ten. We are working to resolve this issue, and will have it up shortly. Thank you.
[08:55:26 AM] SENT -> REDI and INCA again are Locked at 116 7/8.. that should not occur
[08:53:27 AM] SENT -> can you at least reply?
[08:47:00 AM] SENT -> why are REDI and INCA not matching in INTC at 117 1/8? |
