Kana Increases Global Presence with Expanding European Customer Base; Thirty customers outside the U.S. Use Kana to Power their Online Customer Communications
REDWOOD CITY, Calif.--(BUSINESS WIRE)--March 6, 2000--Kana Communications, Inc. (www.kana.com), a leading provider of online customer communications solutions for marketing, sales, and service, has today announced further global growth with the news that they have secured 30 customers outside the U.S. during 1999, including twelve new European customers in the last quarter.
The Kana platform manages online customer communications for such International e-businesses such as Bertelsmann-on-line (Germany), Lastminute.com, British Airways Travel Shops, Premierfind.com, The Street.co.uk (United Kingdom), KeeBoo (France), eDreams.com (Italy), Delta Three (Israel), Albumcity.com (Czechoslovakia), Matrix.spa (Italy) and DataCompany (Holland).
"Kana's expanding European customer base demonstrates that our solution can handle the requirements for global e-businesses." said Michael McCloskey CEO of Kana. "With the recent opening of offices in Japan and Australia, Kana continues to expand the worldwide sales and distribution channels necessary to expand our global customer base."
"More and more of our customers are using the Internet to gather information, submit inquiries, and order products. We want to optimize our use of this fast, interactive medium in order to provide our customers with efficient, personal service that is as fast as possible," says Ralf Keller, Customer Manager and head of e-mail integration at Bertelsmann. "The solution from Kana gives us a more or less perfect online customer service framework. What is more, seamless integration in our existing IT infrastructure and very fast implementation were two further powerful arguments for Kana."
"Due to the very nature of our business, customer feedback is essential to its continued development," explained Stephen Hawkins, Vice President of Logistics and Customer Service at QXL.com. "We have always endeavoured to provide the highest level of service to our customers. However, having replaced our old system with Kana, we can now honestly claim that our customer service is second to none. Kana provides us with the security of knowing that every query or suggestion sent to us will be acted upon swiftly and tracked throughout our network until the issue is resolved."
Kana 5 manages the entire online customer communications lifecycle -- from marketing to sales to service. Kana's comprehensive offering enables e-businesses to manage multiple contact channels, including outbound and inbound email, Web-based customer self-service, Web forms, real-time messaging and voice over the Internet applications. Kana's customers use the award-winning Kana solution to enhance customer loyalty, generate additional revenue opportunities and reduce the cost of online communications. Kana also offers enterprise application, call center and data warehouse integration solutions that provide scalable, robust, and rapid deployment across Kana's platform of online customer communications solutions.
Kana is built on a Web-based architecture and has demonstrated scalability at some of the highest volume sites, including eBay, Yahoo!, Mindspring, and Lycos. Kana also offers enterprise application, call center and data warehouse integration solutions that provide scalable, robust, and rapid deployment across Kana's platform of online customer communications solutions.
About Kana Communications, Inc.
Kana Communications, Inc. (NASDAQ: KANA) is a leading provider of comprehensive online customer communications solutions for marketing, sales and service. These mission-critical applications support multiple channels of online contact including outbound and inbound e-mail, Web based customer self-service, Web forms, real-time messaging and voice over the Internet. The company has more than 350 customers, including twelve of the top twenty most visited sites on the Internet. Kana is based in Redwood City, California, with offices worldwide. For more information about the company, please visit Kana's Web site at kana.com.
Note to Editors: Kana Communications, Kana and the Kana logo are trademarks of Kana Communications, Inc. All other company and product names may be trademarks of their respective owners.
Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995: Information in this release that involves Kana's expectations, beliefs, hopes, plans, intentions or strategies regarding the future are forward-looking statements that involve risks and uncertainties. These statements include statements about Kana's strategies in the marketplace, its market position and its relationship with customers. All forward-looking statements included in this release are based upon information available to Kana as of the date of the release, and we assume no obligation to update any such forward-looking statement. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to, the completion of the Silknet merger, and if completed, the successful integration of Silknet, competition, increased competition due to Kana's expanded product offering, risks associated with the evolving and varying demand for customer communication software, our ability to expand our operations, the successful integration BEI and NetDialog, acceptance of email and the Internet as a communications medium, litigation over property rights, and general economic factors. These and other factors are risks associated with our business that may affect our operating results are discussed in the Company's registration statement on Form S-1 declared effective by the Securities and Exchange Commission ("SEC") on September 21, 1999 and our quarterly reports on Form 10-Q filed with the SEC.
CONTACT:
Kana Communications, Inc.
Jason Cigarra, 650/298-9282 ext. 8873
jcigarran@kana.com
or
Blanc and Otus
Monica Wik, 650/404-0900 ext. 330
sdupart@blancandotus.com
KEYWORD: CALIFORNIA INTERNATIONAL EUROPE
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