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Non-Tech : Action Direct - Royal Bank Brokerage

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To: Cheeky Kid who wrote (79)3/6/2000 6:25:00 PM
From: Cush  Read Replies (1) of 175
 
Here's the part from that story that I liked.


It's much the same story at Action Direct, Royal Bank of
Canada's discount brokerage arm, which has 400,000
customers and manages $11-billion in assets. Royal
vice-chairman Reay Mackay said at the bank's annual
meeting last month that Action Direct does 100,000 trades a
week. A year ago, it was doing that volume in a month.

"I don't think anybody running the business could have
predicted that kind of growth," Mr. Mackay said at the
meeting, to which an unhappy shareholder responded: "I
disagree it was unforseeable. It was entirely forseeable."


That shareholder was right on the mark.

It's just management bull$hit when they say "no one could have predicted". That must be on page two of the management excuse book. When they screw up, it's always, "no one else could have done it better".

Well, why don't they try someone else and see.

Before the clients are forced to try someone else.

Cush
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