Here we go.. into the 'niches'.. in this case going after government sales in a big way. Expect many more government sales to follow.
wallstreethub.com**&ticker=sebl
"American Management Systems to Develop Customer Relationship
Management System
Using Siebel Systems ebusiness Software for Defense Department's U.S.
Transportation Command
FAIRFAX, Va., March 8 /PRNewswire/ -- American Management Systems, Inc.
(AMS) (Nasdaq: AMSY), a leading provider of next generation enterprise business and technology solutions, and the U.S. Department of Defense today launched a pilot project to transform the United States Transportation Command
into an eBusiness. The technology will enable the command to respond faster, serve its users better and operate more efficiently.
The United States Transportation Command (USTRANSCOM) and AMS in alliance with Siebel Systems, Inc., the world's leading provider of eBusiness applications software, and Genesys Telecommunications Laboratories, the market
leader in Enterprise Interaction Management, will implement the Single Entry Response and Verification Enterprise System (SERVES) to collectively route service requests, document responses, and track feedback. The SERVES system
will ultimately allow all military commanders who rely on USTRANSCOM to have a single point of entry to access and receive "real time" customer service
information.
"Customer relationship management systems like these are at the heart of many of the world's most successful transportation and delivery organizations," said Paul A. Brands, Chairman and Chief Executive Officer of
American Management Systems. "SERVES will allow the United States Transportation Command to not only adapt in the new digital economy, but to operate with the speed and efficiency normally associated with commercial companies running an eBusiness. An important part of our vision at AMS is to equip government agencies with leading edge technologies that will meet their unique requirements."
The SERVES project will transform USTRANSCOM into a leading government eBusiness able to accept and process customer requests rapidly and efficiently through the latest customer relationship management technologies. Empowered
by the Siebel Service application, USTRANSCOM customer service professionals can coordinate and manage customer requests across a multiplicity of channels, including the Web, e-mail, call center, fax and interactive voice response.
"With the SERVES project, USTRANSCOM will set a new standard for customer-focused eBusiness solutions in government agencies," said Kevin Fitzgerald, Vice President, Public Sector, Siebel Systems, Inc. "This is a major step for USTRANSCOM," said Richard Crespin, Practice
Leader for AMS's Department of Defense Customer Relationship Management Practice. "Systems like SERVES will improve the ability of our nation's military to operate in the new digital battle space."
About USTRANSCOM
USTRANSCOM is one of the nine U.S. military unified commands and is headquartered at Scott AFB, Ill. USTRANSCOM provides Air, Land and Sea transportation for the Department of Defense in peace and in war and is supported by Army, Air Force, Navy, Marine, and Coast Guard personnel.
About Siebel Systems
Siebel Systems, Inc. (Nasdaq: SEB) is the world's leading provider of
eBusiness Applications software. Siebel Systems provides an integrated family
of eBusiness Application software enabling multi-channel sales, marketing and
customer service systems to be deployed over the Web, call centers, field,
reseller channels, retail and dealer networks. Siebel Systems' sales and
service facilities are deployed locally in more than 28 countries. For more
information, please visit Siebel's Web site at www.Siebel.com
About AMS
AMS is an international business and information technology consulting
firm -- one of the 20 largest such firms worldwide. AMS is the premier
provider of next generation enterprise business and technology solutions that
dramatically improve business performance and create value for clients. AMS's
suite of leading edge business and technology solutions, featuring eBusiness
strategy, management and technology services make business reinvention
possible in Internet time for large organizations. Founded in 1970, AMS is
headquartered in Fairfax, Virginia, with over 8,000 employees and 57 offices
worldwide. AMS had 1999 revenues of $1.24 billion, with eBusiness-related
revenues representing 40%, an increase of more than 150% over 1998. FORBES
magazine ranked AMS among the best-performing big companies in the U.S. in
their "Best of the Biggest," and FORTUNE magazine placed AMS on its list of
the "100 Best Companies to Work for in America" in 1999.
AMS is traded on the Nasdaq exchange under the symbol AMSY. AMS can be
found on the World Wide Web at amsinc.com
For more information contact: Grace McDonald of American Management
Systems, Inc., 703-267-5017, e-mail, grace_mcdonald@amsinc.com; Jeff Trexel of
Hill and Knowlton, Inc., 312-255-3083, e-mail, jtrexel@chi.hillknowlton.com,
for American Management Systems; or Tamara Ireland Stone of Siebel Systems,
Inc., 650-295-5455
SOURCE American Management Systems, Inc."
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