Here is another reason why Peapod is rife with problems. Order #1, they call me at 10:30 asking if I could take my 11-1 window and move it up. "We can be there in 15 minutes.
" even though they woke me up, I said OK.
They didn't come until after 12:30, which was a mess. At least I got my stuff, even if they jerked me around with my schedule.
Order #2. Fill up my entire shopping basket. Checkout, logically assuming I could change my address to my new apartment. Wrong. Nowhere do they provide you with that option. I searched everywhere in the options. Finally, I gave up and chose the 'contact us' link. ONLY there did they say, as an afterthought, that you can change your address. But don't email them, you have to CALL them.
So I did on Saturday afternoon and they were closed, I missed they're bricks and mortar hours by 20 minutes. So I left a message. And I also sent a letter detailing my problem in the given web form for feedback (asking for a reply). 1) phone call was not returned 2) email was not returned.
I have cancelled my order and will try my darndest to avoid Peapod permanently (as much as I love the convenience web shopping). Their seat of the pants approach to their business model (originally being a errand boy, now copying webvan and other web grocers) and total lack of customer service is a strikeout in my eyes. It's really too bad that they have difficulty sticking with their 2-hour time window (quite long, compared to 0.5 hours for webvan). Even worse that they hold little regard for their customers, which is a death knell in itself. Peapod does have pretty close to the worst balance sheet I've ever seen, but now I know that their financial distress isn't their only problem. Unfortunately, I'll have to wait several months before competition like Webvan, HomeGrocer, or Kozmo hit the Chicago area (Peapod's corporate headquarters).
- Netconductor.com |
