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Non-Tech : Complaints About Schwab
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To: Jorj X Mckie who wrote (159)3/10/2000 5:12:00 PM
From: Jorj X Mckie  Read Replies (2) of 196
 
Fun with Chuckie the Swab - Cinco

I wrote:
I guess that the "again" indicates that you actually read my email. Are you somehow forbidden from actually addressing the issues that are raised by your customers? If so, we even bother having the option to send you emails?

And I did call my Schwab Signature Services Platinum team at 1-800-544-4530. The first time I called I was on hold for 15 minutes before I finally hung up in disgust. The second time I got through after about 10 minutes. Not very timely in my book. Of course, heading down to the branch office would have solved that problem.

Since I know you won't answer questions about what caused the problem or even if you are doing anything to avoid them in the future, would you answer this question with a yes or no...Are you forbidden from actually addressing these problems with customers?

Swabbie's response:
Thank you for your e-mail. Our responses are addressing the issues to the extent that we can
over email. As per our previous phone discussion, any further dialogue you wish to have should be directed to us by phone conversation.

If you have any further questions or concerns, please do not hesitate to contact us. Thank you for using Schwab's Electronic Brokerage Services.

Of course, when I spoke to them on the phone the last time, I didn't get any more information than what I got in the emails.

Side Note: I opened an account at Merrill Lynch today and will be moving my entire Schwab assets to that account.

And, of course, I haven't been able to access my schwab account for most of today.

Seeya Schwabie!!!!
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