BusinessWire, Monday, March 13, 2000 at 08:09
CUPERTINO, Calif.--(BUSINESS WIRE)--March 13, 2000--NetManage Inc. (NASDAQ:NETM), a leading supplier of eBusiness access and application integration solutions, today announced that Seagate Software, Inc., leader in business intelligence software, has integrated SupportNow(tm) into Visual Internet Support Incident Tool (VISIT), their global interactive real-time support solution. The VISIT service is operated by Seagate Software's highly trained technical staff and is available at no additional charge to Seagate Software Enterprise and Priority Support customers.
VISIT is Seagate Software's real-time support solution that enables the support call center to actually see a customer's problem as it is occurring on the screen and resolve the problem over the Internet. An important factor for Seagate Software in choosing to integrate SupportNow was its newest security feature, which allows Seagate Software and their customers to work behind their respective firewalls while still gaining access to the necessary information required to resolve the problem.
"Seagate Software is committed to offering customers a real-time support solution that is secure, and NetManage's SupportNow provided the features we wanted to offer in VISIT including firewall protection, real-time support interaction, and the ability for user's to record their help sessions," remarked David Galloway, senior director of worldwide technical support at Seagate Software.
"Seagate is revolutionizing the way secure real-time support is provided to customers using the Internet," said Zvi Alon, president and CEO of NetManage. "We are pleased that SupportNow SDK is helping Seagate improve their VISIT service. SupportNow is one of the tools NetManage offers its customers who are extending their businesses into eBusinesses."
NetManage's SupportNow is a live interactive support tool that is revolutionizing end-user support. SupportNow provides end-users with live, personal results-oriented service securely over the Internet, Intranet, or Extranet. While the end-user is online, the support representative can fix the problem as the end-user views the process and retains their privacy - all on the first call.
About NetManage
Founded in 1990, NetManage, Inc. (NASDAQ:NETM), provides enterprise organizations with practical and easy solutions for enabling their eBusiness initiatives while leveraging their existing information infrastructure. Award-winning NetManage products and service offerings include a comprehensive portfolio of applications integration software, host access software, centralized management, and real-time support solutions that transform corporate information assets into powerful eBusiness solutions. NetManage sells and services products worldwide through its direct sales force, international subsidiaries and authorized channel partners. For more information, visit www.netmanage.com or send e-mail to et-sales@netmanage.com, or 408.973.7765 (PST).
NetManage, ViewNow, eN2000, OnWeb, the NetManage logo and the lizard-in-the-box logo are either trademarks or registered trademarks of NetManage, Inc. and/or its subsidiaries in the United States and other countries. All other trademarks are the property of their respective owners. |
